Question about Breville Die Cast 800ESXL Espresso Machine

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Hallo, I have a Breville 800 Professional, Model BES820. It suddenly won't dispense any hot water through neither expresso head ( same when head is removed- still no water) or frother. The pump is working, and the hot water will eventually seep out at the back of the machine. Both filter and frother head are clean and free for water to come through. There seems to be a blockage higher up within the machine. What do I need to do? I live in Christchurch, New Zealand. Regards Sylvia

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  • dr_s_mclean May 22, 2011

    The problem is, that no water will pass through the machine, so this cannot work until it can be unblocked internally.



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  • You need to decalcify your maker so water can flow through the pluming inside the maker. After regular use, hard water can cause mineral build up in and on many of the inner functioning components, reducing the brewing flow, power of the machine.
  • You should decalcify you machine on a regular basis, every 2-3 months, using a liquid decalcifying agent.
  • For a diluted solution, for softer water, use 1 part decalcifying agent and 2 parts cold tap water.
  • For a concentrated solution, for harder water, use 1 part decalcifying agent and 1 part cold tap water.
  • Run water through the machine with the Filter Holder in place, but without any ground coffee, to rinse out any residual coffee particles.
  • NOTE - don't let the stainless steel filters come in contact at all with the decalcifying cleaner.
Regards, Tony

Posted on May 22, 2011

  • Iron
    Iron May 22, 2011

    • Well I have seen this happen a few times with this maker before. I am going to put up a picture of the inside pluming of your maker. There is nothing but a inlet pipe that runs to a thermoblock and heats the water up to 204 degrees and then the water runs to where the beans are. When the water seeps out the back as you have stated it is often the water pipe has broke. This requires a send ti the manufacture to fix.

    • Breville in NewZealand

    • Breville in Australia.





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