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My a pple desktop has frozen with a white screen and then a question mark appeared in middle of screen flashing...but can't get on computer. please tell me what is wrong..thanks, victoria

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If the question mark is appearing after start up then this is because the computer cannot find the operating system on the local hard drive. Try this option first to try and repair.

With the computer turned off, hold in the option key and turn the computer on. When you see a blue screen, you may let go of the option key. The computer will try to find your local hard drive (named Macinstosh HD unless you have previously changed it). If it finds this hard drive, select it and that should resolve your issue.

Posted on May 25, 2011


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