Question about RCA DCM425 DIGITAL CABLE MODEM (RCADCM425)

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My rca dcm425 modem stopped working - RCA DCM425 DIGITAL CABLE MODEM (RCADCM425)

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Hi, carm243. Thanks for your question.
It sounds like your modem needs to be reset. You want to unplug the AC cord from the back of the modem, wait 15 seconds, plug it back in, and restart your computer so that it can obtain the new information from your modem. Watch the lights on your modem. You want to make sure that the "Internet" light blinks while the modem restarts, but goes steady after you restart the modem.
As long as your modem is functional, that should resolve the problem. If this does not solve the problem, get in touch with your internet provider and, assuming you are renting the modem from them, ask them to send a replacement.
Best of luck!
~Q

Posted on May 21, 2011

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Telephone your ISP (Internet Service Provider) and get them to replace it, for free.
If they cannot, then switch to a different ISP.

Posted on May 21, 2011

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Check this thread:

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