Question about Canon PIXMA MP830 All-In-One InkJet Printer

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Canon MP830 has stopped receiving faxes. When the fax phone number is called it rings but the fax does not pick up.

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Follow the below instructions to set the receive mode using the operation panel.

  1. Press the <FAX> button to enter Fax mode.

  2. Press <Menu>.

  3. Press the right or left arrow button to select [Receive mode settings], then press the <OK> button.

  4. Press the up or down arrow to select the receive mode that best suits your needs, then press <OK>.
  • FAX only: When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only.
  • Manual RX: When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually.
  • Ans. machine connect: When you want to receive voice messages on your answering machine and receive faxes automatically.
  • FAX/TEL auto switch: When you want to receive faxes automatically as well as voice calls.
  • DRPD: When you have subscribed to a DRPD service with your telephone company.
  1. Press the <Stop/Reset> button repeatedly to return to fax standby mode.
OR

Ring Count Change the ring count on the fax when the receive mode is set to Fax/Tel or FaxOnly modes. Change the ring count on your answering machine when it is connected to the fax and the receive mode is set [Ans mc connect] (Answering Machine Mode).
  1. Press the <FAX> button to enter the Fax menu.

  2. Press the <Menu> button.

  3. Press the left or right arrow button to select [Maintenance/settings], then press <OK>.

  4. Press the left or right arrow to select [Device settings], then press <OK>.

  5. Press the up or down arrow to select [FAX settings] (item <1>), then press <OK>.
  6. Press the up or down arrow to select [RX settings] (item <3>), then press <OK>.
  7. Press the up or down arrow to select [Incoming ring], then press <OK>.

  8. Press the up or down arrow to select [ON], then press <OK>.

    Note: The default setting is [OFF].
    1. A window will appear displaying the number of rings before the machine will answer. Press the up or down arrow to select the number of rings (from 1 to 30 rings).
    2. Press <OK> to set the number of rings.

  9. Press the <Stop/Reset> repeatedly to return to Fax standby mode.

Posted on Aug 15, 2008

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  • 6,487 Answers

Can you still send fax? if sending and receiving are not working you can try to update or uninstall/reinstall the software for this unit..

Hope that helps.............

Posted on Aug 15, 2008

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Canon has the manuals for the Pixma MX340 available here: http://usa.canon.com/cusa/consumer/products/printers_multifunction/office_all_in_one_inkjet_printers/pixma_mx340?selectedName=BrochuresAndManuals#BrochuresAndManuals .

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You can also change the number of rings to answer a fax, I think the max is 7 rings.

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Receive Mode Settings Select from the following receive mode options to suit your needs. Once you've decided on which receive mode to use, follow the below instructions to set the receive mode using the operation panel. Receive Mode Setting
  1. Press the <FAX> button to enter Fax mode.
  2. Press <Menu>.
  3. Press the right or left arrow button to select [Receive mode settings], then press the <OK> button.
  4. Press the up or down arrow to select the receive mode that best suits your needs, then press <OK>.

Types of receive mode
Select the receive mode according to your needs.
Receive mode
Purpose
FAX/TEL AUTO SW When you want to receive faxes automatically as well as voice calls. FAX ONLY MODE When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only. DRPD When you have subscribed to a DRPD service with your telephone company. MANUAL MODE When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually. ANS.MACHINE MODE When you want to receive voice messages on your answering machine and receive faxes automatically. FAX/TEL auto switch
FAX :
The machine does not ring but will receive the fax automatically. Voice call :
The phone attached to the machine will ring. Pick up the handset to answer the call. Note:
  • Ring start timing and Telephone ring length can be specified in FAX/TEL auto switch in the Receive mode settings.
  • If you want the telephone to ring when it receives a fax, connect a telephone to your machine and enable the Incoming ring settings in RX settings.
  • The phone attached to the machine may not ring depending on the telephone type you are using.

FAX only
FAX * :
The telephone does not ring. The machine will receive the fax automatically. Voice call :
You will not be able to answer the call. * If you want the telephone to ring, connect the telephone to your machine and enable the Incoming ring settings in RX settings menu.


DRPD
FAX :
Your telephone line will ring according to the ring pattern you have chosen and receive the fax automatically. Voice call :
Your telephone line will ring according to the ring pattern you have chosen. Pick up the handset to answer the call. Note: Specify the FAX pattern in the DRPD: Set FAX ring pat. in RX settings menu.

Manual RX
FAX :
The telephone attached to the machine will ring. Pick up the handset and if you hear a beep tone, press the <Color> or <Black> button on the machine to receive the fax. Voice call :
The telephone attached to the machine will ring. Pick up the handset to answer the call. Note: If you are far from your machine, you can use the remote receiving function to receive faxes. Pick up the handset of the telephone connected to the machine and press 25 (the remote receiving ID).

Ans. machine connect
FAX :
First the answering machine connected to your machine will respond to an incoming call, and then the machine will receive faxes automatically. Voice call :
The answering machine connected to your machine will respond to an incoming call. Note:
  • Set the answering machine to answer on the first or second ring.
  • The entire message should be no longer than 15

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