Question about Seagate (ST903204EXA101RK) 320 GB Hard Drive

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The USB port on my portable hard drive has fallen into the actual hard drive and I can't plug the USB cord into it. Is there a way to take the case off of it so I can reposition the USB port on the hard drive?

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  • Qaeadar May 21, 2011

    Please provide the model number of your external hard drive so that we provide the correct steps to disassemble the external hard drive case. Thank you.

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Yes, you could disassemble it.
Note that if you "break" something while trying to do so, you could buy an "empty" external casing, and "transplant" your current disk-drive (which still holds all your files) into the new casing.
Probably about $25 for a new "empty" case.

Posted on May 21, 2011

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Try the portable drive on another computer and see if it is recognized. If not, the portable drive might be defective.

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scottfinnell.jpg
Some computers put enough power out to one USB port, but others don't. If the problem persists after plugging both , I suggest you return it, and find one that will work with your system. Portable drives draw a lot of power, and it does depend on the Laptop.

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Hi ajsallin ,

The problem could be resolved in the following ways :-

  1. Loss of data could occur as a result of directly removing your USB external hard drive without actually disabling it from your taskbar's bottom right corner , where you get an icon of devices connected , it's like a plug icon.
  2. You need to right click on the icon, choose the device that you want to remove and then disconnect it , till it says that you can now safely remove your hard drive.
  3. Once you have done this , try connecting your hard drive , to the USB slot of the different PC, than the one from which you copied the data on your hard drive.
  4. If the drive does not show up in my computer , it could be probably because you are using a USB hub or an extension cable to connect the hard disk.
  5. I would recommend you to remove any such cables or USB hubs and try connect the hard drive directly to your USB port via the cable supplied with the hard drive.
Hope this helps.

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