Question about Lexmark Prevail Pro705 Wireless All-In-One InkJet Printer

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I have a lexmark prospect pro 200 series printer and there is an error message that reads "There is a problem with the printhead. Please consult User's Guide."

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Updating the firmware for your Lexmark Pro200 series will help fix this problem. You will need to get rid of the error first before you can successfully update your printer. Follow these steps: 1. Open the cover of the printer > Remove the printhead. If the printhead will not go to the center, turn off the printer and pull the printhead to the center. 2. Once you have the printhead removed, close the cover of the printer and turn on the printer. 3. It will ask you to "Open Cover to Install the Printhead". Press the Cancel (Red X) button. 4. It should take you back to the "Copy" menu. 5. Proceed with the firmware update. Just go to http://bit.ly/p205fw. There'll be more than one download for your model, try the top download first. 6. Once the firmware update is successful, reinsert the printhead by following the steps on your printer screen.
Source: There is a Problem with the Printhead

Posted on May 24, 2011

  • 2 more comments 
  • Lexmark
    Lexmark Jun 23, 2011

    If error continues to display on the screen even after updating your printer, it could be due to a faulty printhead. Please contact Lexmark Technical Support Center or visit Lexmark’s website for additional assistance.

  • Lexmark
    Lexmark Jun 23, 2011

    That sounds like a faulty printhead. We're sorry to hear that you're having trouble with your printer. Lexmark recognizes that some of our inkjet all-in-one customers may be experiencing issues with their print quality.  We take our customer user experience very seriously, and we strive to ensure that each time a customer prints using a Lexmark device the page is crisp, clear and up to the highest standards.

    However, if your device is displaying a ‘printhead error’ on the hardware and/or you are suddenly experiencing a print quality issue, please contact the Lexmark Technical Support Center at 1-800-539-6275.

    Lexmark agents are prepared and able to help diagnose and resolve your issue. This may involve updating your printer firmware and/or replacing the printhead for your printer, at no charge to you, our customer. Installation is quick and easy for any customer to perform.

  • Lexmark
    Lexmark Jun 30, 2011

    Alternatively, you can point your browser tohttp://bit.ly/lFKDzs for online technical assistance.

  • Lexmark
    Lexmark Jul 12, 2011

    I would like to follow up if you're still having print quality issues or still experiencing printhead error messages.

    Please let me know if you have other concerns.

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