Question about Sony Audio Players & Recorders

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Walkman NWZ E353 will not allow downloads from Rhapsody

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  • kevintruell May 22, 2011

    I've worked extensively with Rhapaody techs to no avail. I need someone who has actually worked thru this problem specifically as it pertains to a Sony Walkman NWZ E353

  • kevintruell May 23, 2011

    Here is a transcript of what has been attempted.
    [12:58:22 PM] Hi, my name is Victoria. How may I help you?
    [12:58:51 PM] kevin truell: I recently moved and am having problems with my dauighters player on Rhapsody
    [12:59:24 PM] Victoria: I am sorry to hear that you have issue with your daughters player. Certainly, I will help you with this.
    [01:00:28 PM] kevin truell: I am getting a message telling me that tracks i attempt to transfer cant be because the device (a walkman) is not a subscription device. I never had this before. No playback of previous transferred tracks either
    [01:01:12 PM] kevin truell: i am a very slow typer so I appreciate ur patience
    [01:01:40 PM] Victoria: It is ok.
    [01:01:55 PM] kevin truell: thankl you
    [01:02:05 PM] Victoria: Please give me a couple of minutes while I check your account.
    [01:03:08 PM] Victoria: Can I have your device make and model?
    [01:03:53 PM] kevin truell: i cant make it out- it IS a walkman- let me see if i can get more info
    [01:04:29 PM] Victoria: Or can you send me the "Device Compatibility Report", which will help us to find the root cause of the exact error.

    To run the "Device Compatibility" report, please follow the steps given below:

    1. Open Rhapsody
    2. Have your device connected and make sure you see the device in source area.
    3. Sign-in to your account
    4. Go to tools menu, and click on 'Device Compatibility Report'.
    5. Select device name from the drop down menu and click on "Generate Report".

    This should display various information about your subscription and device.

    Once the report is generated, please click on "Copy to clip board" button. Now, open a notepad and paste it. You should be seeing the report pasted on the notepad. Save the file and send it to us as attachment. We will look into the given information and help you accordingly.


    [01:06:59 PM] Victoria: Kim, are you able to generate the report?
    [01:07:10 PM] kevin truell: one second
    [01:08:32 PM] Victoria: Sure take your time.
    [01:09:04 PM] kevin truell: did you get it
    [01:09:32 PM] kevin truell: Device Compatibility Report for WALKMAN : This PC reports it is running 'Microsoft Windows 7 , 64-bit' This device supports 'WMDM_MSC' communication protocol MSC stands for Mass Storage Class. A device in this mode operates similar to a USB Flash Drive. This device is not compatible with Rhapsody Premier or Rhapsody Premier Plus subscriptions as currently configured. You may be able to change a setting on this device to make it compatible. This device is not authorized for the current user 'kevintruell@yahoo.com'. kevintruell@yahoo.com has a Rhapsody Premier or Rhapsody Premier Plus subscription Rhapsody users with a Rhapsody Premier or Rhapsody Premier Plus subscription can transfer Rhapsody subscription content to their authorized devices. You should be able to transfer purchased or imported tracks to this device.
    [01:09:38 PM] Victoria: Thanks
    [01:09:52 PM] Victoria: Please give me a couple of minutes while I check the report.
    [01:10:14 PM] kevin truell: Thank you! take ur time- i'm sure taking mine!
    [01:11:09 PM] kevin truell: as mentioned- we were able to use it before
    [01:13:21 PM] Victoria: Kim, I do see that the device is not set in the Rhapsody mode to access.
    [01:13:48 PM] kevin truell: is there a way to correct that
    [01:14:12 PM] Victoria: yes. You need to change the setting on your device .
    [01:14:26 PM] Victoria: It should be MTP.
    [01:15:43 PM] Victoria: Can you please remove your device and try to change the settings.
    [01:15:49 PM] kevin truell: are you able to walk me thru
    [01:17:36 PM] Victoria: Since, I am not sure about the walk man make,
    [01:17:54 PM] Victoria: I do not have information about the setting on it.
    [01:17:54 PM] kevin truell: NWZ E353
    [01:18:03 PM] Victoria: I am sorry that this is taking more time than usual. Can I have a few more moments?
    [01:18:31 PM] kevin truell: please- take all the time u need. i greatly appreciate ur help
    [01:18:52 PM] Victoria: Thanks.
    [01:23:03 PM] Victoria: Please give me a couple of minutes, it taking some more time.
    [01:23:13 PM] kevin truell: ok
    [01:24:56 PM] Victoria: Thanks
    [01:26:46 PM] Victoria: Kevin, can you please Disconnect the device and check on the main menu you have ?Settings?
    [01:27:07 PM] kevin truell: ok
    [01:27:16 PM] Victoria: Thanks
    [01:30:08 PM] kevin truell: i have settings up...
    [01:30:19 PM] Victoria: Great.
    [01:30:34 PM] kevin truell: next?
    [01:30:47 PM] Victoria: Do you see any option call ?Mode?
    [01:31:19 PM] kevin truell: "paly mode" which is set to normal
    [01:31:28 PM] kevin truell: Play that is
    [01:32:40 PM] Victoria: Do you have any other options?
    [01:32:59 PM] kevin truell: i think we want "common settings" menu
    [01:33:59 PM] Victoria: Can you please check under that whether you have any MSC or MTP settings?
    [01:35:44 PM] kevin truell: i dont see either
    [01:36:45 PM] Victoria: In this case, I suggest you to contact the Sony walkman Support and change the mode on your device to MTP and try to access Rhapsody.
    [01:37:07 PM] kevin truell: ok
    [01:37:34 PM] Victoria: We appreciate your patience.
    [01:37:36 PM] Victoria: Is there anything else I can assist you with today?
    [01:38:02 PM] kevin truell: no. thanks and have a Blessed Easter
    [01:38:19 PM] Victoria: Kevin, please check this link given below and try to change
    [01:38:28 PM] Victoria: ttp://www.fixya.com/support/r3774047-solve_mp3_player_connection_problem
    [01:38:46 PM] Victoria: I am sorry, please use this link :
    [01:38:47 PM] Victoria:http://www.fixya.com/support/r3774047-so...
    [01:39:17 PM] Victoria: Is there anything else I can assist you with today?
    [01:42:41 PM] Victoria: Are you still there?
    [01:45:06 PM] Victoria: I haven't received a response, so we may have been disconnected. If you need further assistance, please feel free to contact us again.
    [01:47:24 PM] 'kevin truell' disconnected ('Concluded by Agent').


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  • kevintruell May 24, 2011

    I dont have the time or patience for this. I want a refund.

  • kevintruell May 24, 2011

    iantechson,

    The player does in deed need to be in MTP mode. The problem is there isnt any way to adjust that setting in the settings menu. You are the most specific response Ive received so far- but what I need is someone who actually has or at least knows the Sony Walkman NWZ E 353 device and can give me step by step directions for the actual device

  • kevintruell May 24, 2011

    walk me thru the menus to access the MPT mode please

  • kevintruell May 24, 2011

    I'm not sure which version of windows media I have, but the device is being recognized by both it and Rhapsody. The error message tells me I need to uodate Rhapsody to attain a helix DRM. I proceed thru the steps, Rhapsody reboots, and the message reappears...again....AND AGAIN

  • kevintruell May 28, 2011

    Hi Ian-

    I must confess that I am somewhat inept as far as following the directions you last gave. It appears that I have the correct version of Media player (12.0.7601.17514?). I also ran the program you provided (i.e. typing in sysdm.cpl) but from there I am lost.

    Additionally out of frustration, I did try to exchange the player, as it is not listed as an approved device (altho three "100" series Walkman MP3's ARE).

    I could not exchange it and also called Sony live- the voice on the phone assured me that this player will NOT work with Rhapsody, altho it DID when we purchased it. Since then (the purchase) we moved and re-set up the PC only to find ourselves at this point.

    I feel that you may have responded well beyond your normal standards, so I am tempted to give up and just buy another, but I fear that that may not resolve the problem at that it IS something with the PC (perhaps during numerous conversations with Rhapsody techs) since we do have a before (worked!)/ after (doesn't work!) scenario with this player.

    If you are willing to go thru the last prescribed procedure one last time- either more thoroughly- or perhaps more "fundamnetally" I would greatly appreciate it.

    God Bless you

    Kevin

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5 Answers

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  • 710 Answers

Hi Kevin,

Sorry to hear you're having all this trouble.

Have you gone to the Sony site and downloaded the firmware for you Walkman? If you haven't, copy and paste this web address into your browser and download it: >>>> http://esupport.sony.com/CA/perl/swu-list.pl?mdl=NWZE353&SelectOS=43#div_pos_94
Also, Sony has a page dealing with how to change to MTP mode at : >>>> http://esupport.sony.com/CA/perl/model-home.pl?mdl=NWZE353
Under "connectivity", click on the "How to confirm the portable player is recognized......" to get to that information page.

Don't try it right at this moment. Sony is doing repairs on that page and it isn't available now. Should be tomorrow I would think.

Once you get the MTP option in your settings, you should be good to go.
Good luck,

Hope this helps. If it does, I'd appreciate a 4 thumbs up. Keeps me working here... Thanks,

Handie Andie

Posted on May 25, 2011

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  • 610 Answers

Hi,
Do you get any error message when trying to sync the Walkman to the Rhapsody software?
When you plug in the player, is it even showing up outside of Rhapsody? (Is the computer recognizing it?) This could be a driver or a bad cable issue, you might want to check that.
Make sure the player is in connection mode of MTP, that is necessary for Rhapsody. (This is on the Sony player's tools/settings menu, Try to look and change it there.)
Hope this helps.

Posted on May 24, 2011

  • 1 more comment 
  • Christopher Ian Tecson
    Christopher Ian Tecson May 24, 2011

    Hi,

    There are reasons why MTP in your Sony Walkman NWZ E 353 does not appear when you plug it using the usb. It could be that the computer is running another software other than the one used for transferring. So make sure you uninstall any other software you might have used aside from Rhapsody. Disconnect the USB cable connecting your Walkman, wait a few minutes, and reconnect it. If the problem persists, disconnect the USB cable, restart the computer to make sure that the changes are applied, and then reconnect the USB cable.


    [Connecting] or [Connected USB (MTP)] may not appear on the player, depending on the software environment that is running on your computer. So make sure you have installed and activated the newest Windows Media Player in your machine. You might also need to consider the possibility that the cable might not be properly working or might be the USB port as well. Make sure you try to use other available usb ports.

  • Christopher Ian Tecson
    Christopher Ian Tecson May 24, 2011

    BTW, you should have at least Windows Media Player 11 as part of the requirement.

  • Christopher Ian Tecson
    Christopher Ian Tecson May 25, 2011

    Hi,



    To know the version of the media player you have, launch Windows Media Player then go to the help menu and click about or you can press Alt+H then click on help.



    Try this. Go to start then click on run. Type sysdm.cpl then turn DEP (Data Execution Prevention) "except those programs I choose" - Then reboot, after reboot, then you have to add ALL of the executables in the x:\program files\rhapsody folder to the DEP EXCEPTION list - this way Windows does not automatically shut the DRM installer off and would allow the update. Remember, the Windows Default Setting does NOT allow the program to run, you have to manually EXCLUDE all of the *.EXE files in the x:\Program files\Rhapsody folder to the DEP exception list.



    Hope this helps.

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  • Master
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Hi there,
Please make sure that there is enough space for the walkman to save the download. Are you trying to download it from a computer or directly to the phone?

Posted on May 23, 2011

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Hi,

Are you getting an error message when it fails to download?

Posted on May 22, 2011

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Hi,

Welcome to Fixya. Is it possible if you can provide the error message if there is any so that we can check what seems to be the issue.

Thanks

Posted on May 21, 2011

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How to transfer songs, videos and pictures to a Sony NWZ Series Walkman Players


It is so easy to transfer music files, videos and pictures to a Sony Walkman using Windows Explorer. Of-course, it is almost same for other manufacturer products as well. You can use theWindows Explorer to transfer files (music, images and videos) to a Walkman Player. Once you connect the Walkman Player to the Computer, it will display asan additional storage media under My Computer. Please follow the below steps toaccess the Walkman Player using Windows Explorer.

  • Click Start and then click My Computer .
  • In the My Computer window, under Other , double click the icon for your portable player.
  • In the My Computer[Name of your portable player] window, double click Storage Media .
  1. Now, drag and drop the music files or folders into the MUSIC folder.
  2. Drag and drop video files or folders into the VIDEO folder.
  3. Drag and drop picture/image files or folders into the PICTURE or DCIM folder.
Now, the only thing you want to make sure isthat you're transferring compatible files to the player to use in it.The video files should meet the following requirements.

shajanrs_5.jpg

MP3 is fine for audio and for images, jpeg wouldbe good.


I hope this instructions help you to transfer files to the Sony Walkman player.

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Download DVDs to Sony Walkman (NWZ-S618F, 8GB/ NWZ-A818, 8GB/ NWZ-S616F, 4GB/...


Run into fantastic background music on DVD Movies YouTube, MySpace, MSN video, and wanna enjoy the background music on your Sony Walkman? Wanna enjoy DVD movie on Sony Walkman but don’t know how to rip DVD to Walkman? This article will show you how to convert video to Sony Walkman, how to rip DVD to Sony Walkman (NWZ-S618F, 8GB/ NWZ-A818, 8GB/ NWZ-S616F, 4GB/ NWZ-S738F, 8GB) for your watching.
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Okay, without further ado, let’s cut to the point to get things work.
First of all, Download Daniusoft Video Converter Suite, after installing it, you will get 2 apps: DVD Ripper and Video Converter.
Next, run Daniusoft DVD Ripper software to convert DVD to Walkman-friendly format: MPEG-4. The nifty walkman DVD converter has all essential functions such output profiles, parameter settings and video editing. The detailed conversion process is showed as below:
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1. Click 'Load DVD' button to add the DVD file. You can also click 'Load File' to add DVD/IFO from your hard disk. (Ensure that you have sufficient space on hard drive to store the DVD).
2. Select profile "Sony Walkman -> Walkman Video (*.MP4)".
P.S. If you wanna extract background music from DVDs and convert to Sony walkman, Just Select profile "Convert to -> Common audio -> MP3-MPEG Layer-3 audio(*.MP3)".
3. Click "Settings" to customize the parameters like Bit Rate, Video Size and Aspect Ratio.
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5. Click "Start" to convert DVD to Sony Walkman.
Using Daniusoft Video file Converter to extract background songs from YouTube, MySpace, MSN video to Sony Walkman is as easy as Daniusoft DVD Ripper.
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1. Run Daniusoft walkman Video Converter and load your video downloaded from YouTube, MySpace, MSN, etc.
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P.S. If you wanna convert your favorite web-video files from YouTube, MySpace, Facebook, MSN etc. to Sony walkman, Just Select profile "Sony Walkman -> Walkman Video (*.MP4)".
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Now, you can connect Sony walkman to computer and copy these converted DVD video or background music to your Sony walkman (NWZ-S618F/NWZ-A818/NWZ-S616F/NWZ-S738F) player. Using the Daniusoft walkman video converter well can cover the boring journey on a bus or a plain with myriad happiness and fun.

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1 Answer

Sony walkman NZ-E353 was working fine both alone and attached too a docking station. Next day it won't come on and keeps flashing "HOLD" before turing off.Battery is fully charged. Please...


I'm sorry that the Walkman Player is not turning ON normally and displaying "HOLD" message. The "HOLD" message indicates that the Walkman player is set to HOLD mode by sliding the HOLD button on the right side. Please make sure that the HOLD switch is not activated.

If the issue persists after moving it from HOLD position, please reset the Walkman player by pressing the reset button using a sharp pointed object. The reset button is located on the rear of the unit.

Thanks for understanding. Please let me know if you require any clarification.

Jul 31, 2011 | Sony NWZ-E353 MP3 Player

4 Answers

My sony walkman nwz b133f(b) wont start. when on, it says boot error... what should i do? do u have the firmware availble that i can download myself?


I had the same problem but i solved it.
Follow the folliwing steps.
1- Download firmware nwz-b133f (firmware nwz-b130 V-1.01)
2- Download firmware nwz-b103 (firmware nwz-b100 V-1.3)
3- First execute firmware nwz-b100 , connect your walkman when the programm
asks: please connect device. Then the program ask format your device
you will loose all the data , click accept.
4- Don´t disconnect your device , wait until format and dataload are finished.
This is necesary because firmware nwz-b130 doesn´t do the format.
5- Disconnect your walkman and you will see it doesn´t start (logical it ain´t his
firmware)
6- Now execute firmware nwz-b130 , connect your walkman when the programm
asks: please connect device. Don´t disconnect your walkman wait until program ends.
7- When finished disconnect your walkman the save way.
8- Ready like new.
Greetings Quicktronics here from Mexico.

Sep 11, 2010 | Sony NWZB133F MP3 Player

1 Answer

Sony walkman mp3 won't sync


well i dont use rhapsody i just got that one but u can prob try mp3ify.com i tried cuz its free

Jan 20, 2010 | Sony Walkman Video NWZ-A816 Digital Media...

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Where is the download for the media player that goes with the walkman 8gb mp3 player. I think it was sonys Ver 1.2 media player it allows you to add music and movies and pictures as well. I cant find it...


Hello,

The exact model Walkman mp3 player can be selected on this site:
http://support.sony-europe.com/dna/wm/nwvp/nwvp.aspx?site=odw_en_GB&m=Select%20Model

When looking for the NWZ-E438F the support site comes up with
several downloads for this model player:
http://support.sony-europe.com/dna/wm/nwvp/nwvp.aspx?site=odw_en_GB&m=NWZ-E438F

Media Manager for Walkman
Windows Media Player 11
Content transfer version 1.2
Content transfer version 1.3
Note:
Carefully read the overview/features and instructions.
Some players require firmware upgrading before installing
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How do I load a dvd onto my walkman.


First off get the arcsoft media converter 3, then drag and drop the videos you want to get on your mp3 player into the program, after it converts it loads them onto your mp3 player as long as it?s connected, this program will also allow you to download YouTube videos and put them on your mp3 player too.

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