Hi Kevin,
Sorry to hear you're having all this trouble.
Have you gone to the Sony site and downloaded the firmware for you Walkman? If you haven't, copy and paste this web address into your browser and download it: >>>> http://esupport.sony.com/CA/perl/swu-list.pl?mdl=NWZE353&SelectOS=43#div_pos_94
Also, Sony has a page dealing with how to change to MTP mode at : >>>> http://esupport.sony.com/CA/perl/model-home.pl?mdl=NWZE353
Under "connectivity", click on the "How to confirm the portable player is recognized......" to get to that information page.
Don't try it right at this moment. Sony is doing repairs on that page and it isn't available now. Should be tomorrow I would think.
Once you get the MTP option in your settings, you should be good to go.
Good luck,
Hope this helps. If it does, I'd appreciate a 4 thumbs up. Keeps me working here... Thanks,
Handie Andie
Hi,
Do you get any error message when trying to sync the Walkman to the Rhapsody software?
When you plug in the player, is it even showing up outside of Rhapsody? (Is the computer recognizing it?) This could be a driver or a bad cable issue, you might want to check that.
Make sure the player is in connection mode of MTP, that is necessary for Rhapsody. (This is on the Sony player's tools/settings menu, Try to look and change it there.)
Hope this helps.
Hi,
There are reasons why MTP in your Sony Walkman NWZ E 353 does not appear when you plug it using the usb. It could be that the computer is running another software other than the one used for transferring. So make sure you uninstall any other software you might have used aside from Rhapsody. Disconnect the USB cable connecting your Walkman, wait a few minutes, and reconnect it. If the problem persists, disconnect the USB cable, restart the computer to make sure that the changes are applied, and then reconnect the USB cable.
[Connecting] or [Connected USB (MTP)] may not appear on the player, depending on the software environment that is running on your computer. So make sure you have installed and activated the newest Windows Media Player in your machine. You might also need to consider the possibility that the cable might not be properly working or might be the USB port as well. Make sure you try to use other available usb ports.
BTW, you should have at least Windows Media Player 11 as part of the requirement.
Hi,
×
Hi there,
Please make sure that there is enough space for the walkman to save the download.
Are you trying to download it from a computer or directly to the phone?
Hi,
Are you getting an error message when it fails to download?
Hi,
Welcome to Fixya. Is it possible if you can provide the error message if there is any so that we can check what seems to be the issue.
Thanks
Hi,
Please see the guide on how to transfer or download files from Rhapsody.
Rhapsody Transfer Guide
Thanks
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Usually answered in minutes!
I've worked extensively with Rhapaody techs to no avail. I need someone who has actually worked thru this problem specifically as it pertains to a Sony Walkman NWZ E353
Here is a transcript of what has been attempted.
[12:58:22 PM] Hi, my name is Victoria. How may I help you?
[12:58:51 PM] kevin truell: I recently moved and am having problems with my dauighters player on Rhapsody
[12:59:24 PM] Victoria: I am sorry to hear that you have issue with your daughters player. Certainly, I will help you with this.
[01:00:28 PM] kevin truell: I am getting a message telling me that tracks i attempt to transfer cant be because the device (a walkman) is not a subscription device. I never had this before. No playback of previous transferred tracks either
[01:01:12 PM] kevin truell: i am a very slow typer so I appreciate ur patience
[01:01:40 PM] Victoria: It is ok.
[01:01:55 PM] kevin truell: thankl you
[01:02:05 PM] Victoria: Please give me a couple of minutes while I check your account.
[01:03:08 PM] Victoria: Can I have your device make and model?
[01:03:53 PM] kevin truell: i cant make it out- it IS a walkman- let me see if i can get more info
[01:04:29 PM] Victoria: Or can you send me the "Device Compatibility Report", which will help us to find the root cause of the exact error.
To run the "Device Compatibility" report, please follow the steps given below:
1. Open Rhapsody
2. Have your device connected and make sure you see the device in source area.
3. Sign-in to your account
4. Go to tools menu, and click on 'Device Compatibility Report'.
5. Select device name from the drop down menu and click on "Generate Report".
This should display various information about your subscription and device.
Once the report is generated, please click on "Copy to clip board" button. Now, open a notepad and paste it. You should be seeing the report pasted on the notepad. Save the file and send it to us as attachment. We will look into the given information and help you accordingly.
[01:06:59 PM] Victoria: Kim, are you able to generate the report?
[01:07:10 PM] kevin truell: one second
[01:08:32 PM] Victoria: Sure take your time.
[01:09:04 PM] kevin truell: did you get it
[01:09:32 PM] kevin truell: Device Compatibility Report for WALKMAN : This PC reports it is running 'Microsoft Windows 7 , 64-bit' This device supports 'WMDM_MSC' communication protocol MSC stands for Mass Storage Class. A device in this mode operates similar to a USB Flash Drive. This device is not compatible with Rhapsody Premier or Rhapsody Premier Plus subscriptions as currently configured. You may be able to change a setting on this device to make it compatible. This device is not authorized for the current user '[email protected]'.&#[email protected] has a Rhapsody Premier or Rhapsody Premier Plus subscription Rhapsody users with a Rhapsody Premier or Rhapsody Premier Plus subscription can transfer Rhapsody subscription content to their authorized devices. You should be able to transfer purchased or imported tracks to this device.
[01:09:38 PM] Victoria: Thanks
[01:09:52 PM] Victoria: Please give me a couple of minutes while I check the report.
[01:10:14 PM] kevin truell: Thank you! take ur time- i'm sure taking mine!
[01:11:09 PM] kevin truell: as mentioned- we were able to use it before
[01:13:21 PM] Victoria: Kim, I do see that the device is not set in the Rhapsody mode to access.
[01:13:48 PM] kevin truell: is there a way to correct that
[01:14:12 PM] Victoria: yes. You need to change the setting on your device .
[01:14:26 PM] Victoria: It should be MTP.
[01:15:43 PM] Victoria: Can you please remove your device and try to change the settings.
[01:15:49 PM] kevin truell: are you able to walk me thru
[01:17:36 PM] Victoria: Since, I am not sure about the walk man make,
[01:17:54 PM] Victoria: I do not have information about the setting on it.
[01:17:54 PM] kevin truell: NWZ E353
[01:18:03 PM] Victoria: I am sorry that this is taking more time than usual. Can I have a few more moments?
[01:18:31 PM] kevin truell: please- take all the time u need. i greatly appreciate ur help
[01:18:52 PM] Victoria: Thanks.
[01:23:03 PM] Victoria: Please give me a couple of minutes, it taking some more time.
[01:23:13 PM] kevin truell: ok
[01:24:56 PM] Victoria: Thanks
[01:26:46 PM] Victoria: Kevin, can you please Disconnect the device and check on the main menu you have ?Settings?
[01:27:07 PM] kevin truell: ok
[01:27:16 PM] Victoria: Thanks
[01:30:08 PM] kevin truell: i have settings up...
[01:30:19 PM] Victoria: Great.
[01:30:34 PM] kevin truell: next?
[01:30:47 PM] Victoria: Do you see any option call ?Mode?
[01:31:19 PM] kevin truell: "paly mode" which is set to normal
[01:31:28 PM] kevin truell: Play that is
[01:32:40 PM] Victoria: Do you have any other options?
[01:32:59 PM] kevin truell: i think we want "common settings" menu
[01:33:59 PM] Victoria: Can you please check under that whether you have any MSC or MTP settings?
[01:35:44 PM] kevin truell: i dont see either
[01:36:45 PM] Victoria: In this case, I suggest you to contact the Sony walkman Support and change the mode on your device to MTP and try to access Rhapsody.
[01:37:07 PM] kevin truell: ok
[01:37:34 PM] Victoria: We appreciate your patience.
[01:37:36 PM] Victoria: Is there anything else I can assist you with today?
[01:38:02 PM] kevin truell: no. thanks and have a Blessed Easter
[01:38:19 PM] Victoria: Kevin, please check this link given below and try to change
[01:38:28 PM] Victoria: ttp://www.fixya.com/support/r3774047-solve_mp3_player_connection_problem
[01:38:46 PM] Victoria: I am sorry, please use this link :
[01:38:47 PM] Victoria:http://www.fixya.com/support/r3774047-so...
[01:39:17 PM] Victoria: Is there anything else I can assist you with today?
[01:42:41 PM] Victoria: Are you still there?
[01:45:06 PM] Victoria: I haven't received a response, so we may have been disconnected. If you need further assistance, please feel free to contact us again.
[01:47:24 PM] 'kevin truell' disconnected ('Concluded by Agent').
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I dont have the time or patience for this. I want a refund.
iantechson,
The player does in deed need to be in MTP mode. The problem is there isnt any way to adjust that setting in the settings menu. You are the most specific response Ive received so far- but what I need is someone who actually has or at least knows the Sony Walkman NWZ E 353 device and can give me step by step directions for the actual device
walk me thru the menus to access the MPT mode please
I'm not sure which version of windows media I have, but the device is being recognized by both it and Rhapsody. The error message tells me I need to uodate Rhapsody to attain a helix DRM. I proceed thru the steps, Rhapsody reboots, and the message reappears...again....AND AGAIN
Hi Ian-
I must confess that I am somewhat inept as far as following the directions you last gave. It appears that I have the correct version of Media player (12.0.7601.17514?). I also ran the program you provided (i.e. typing in sysdm.cpl) but from there I am lost.
Additionally out of frustration, I did try to exchange the player, as it is not listed as an approved device (altho three "100" series Walkman MP3's ARE).
I could not exchange it and also called Sony live- the voice on the phone assured me that this player will NOT work with Rhapsody, altho it DID when we purchased it. Since then (the purchase) we moved and re-set up the PC only to find ourselves at this point.
I feel that you may have responded well beyond your normal standards, so I am tempted to give up and just buy another, but I fear that that may not resolve the problem at that it IS something with the PC (perhaps during numerous conversations with Rhapsody techs) since we do have a before (worked!)/ after (doesn't work!) scenario with this player.
If you are willing to go thru the last prescribed procedure one last time- either more thoroughly- or perhaps more "fundamnetally" I would greatly appreciate it.
God Bless you
Kevin
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