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I have a verizon 9530 Blackberry storm hat has been flashed to cricket. I have never had an issue until now. My text message are unable to be sent out and when I try to access the folder for SMS inbox I get this error. "Uncaught exception: java.lang.NullPointer Exception. How can I fix this problem without having to reflash the phone or get a new phone?

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  • valerie_laug May 21, 2011

    My flashed blackberry 9530 has been flashed for cricket. I have no access to any of the blackberry applications. I worded my information wrong. I can send SMS messages but I cant receive any. Now I'm getting the error, "java.lang.NullPointer Exception" How can I fix this????

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Hi,

This is a Java (OS) error and is usually caused by a application or possibly a file that is corrupted. Lets start with the easy stuff and see if we can get this corrected.

Try this first in this EXACT order!

Remove the battery from the phone and wait 20 seconds, then, with the battery still out, plug it into your wall charger, then place the battery back in and turn the phone back on.

You do that by downloading the Blackberry Desktop software if you don't already have it (see link below.) Then plug in your Blackberry, open up the software and go to "Device" and then down to "update my device." and see if there is a update available.

http://us.blackberry.com/apps-software/desktop/


In case, if that would not help, you need to get the new phone. You could also call Verizon and see, if there is any recent update for your phone.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on May 21, 2011

  • taran_2005
    taran_2005 May 21, 2011

    Thanks for your response!!

    I understand the concern, however as you don't have any access to blackberry applications, unfortunately there is nothing you could do. The above error clearly states that the java system has been corrupted and needs replacement. I am sorry to convey this bad news that ' there is no fix for this problem ' unless all the applications are reinstalled which cannot be done at home. You might have to buy a new unit.

    I wish i could have a better news.

    Let me know,if needed further assistance.

    Hope i helped you.

    Thanks for using ' Fixya ' and have a nice day!!


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