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try to check on your contacts, or just set your your contact details to phone memory not phone and simcard. to avoid double name entry. if that is so, when a person calls you, you can only see his/her number without a name.
I just came back from the 3 store and for all of you having the issue, take a deep breath because its solved easily. All you have to do is call up a number (not sure what it is in your country) and they will turn some feature of your contract on, im not sure of the official name and caller id's will be working in the next 4 hours. Go to your local 3 store or call them up for support and hopefully they will do it for you.
try to delete one contact then add it agian and ask him to call u , if the name displayed then copy the contact to the SIM card or the computer then delete it from the phone then add them agian ........
if the first step didn't work try to hard reset the phone