My phone started doing a hotsync with out being prompted to do so. I tried to do a soft then hard reset, but now the phone will not come on at all. When plugged in to charge, red light just stays on. Any suggestions
One word: RIDICULOUS. My Centro randomly Hot Synced one night, and never worked again. I went to a Sprint tech 5 times, literally. I had the insurance coverage and they order me a new phone. When I picked up my new phone, the tech turned it on in front of me. I go home, charge it up and NOTHING. Went back down to Sprint tech. Sprint does not cover the battery of the phone, and they gave me my OLD battery with my new phone. The phone worked with the tech's battery though (?). They gave me a new battery, go home charge and...nothing happens again. Went back, they checked my charger, and everything looked fine, except they had no clue what was happening. I still have the phone that I can't sell because it has all my info in it.
In the end, I went to Verizon, and ate the $200 termination fee. I called Sprint and said fix my phone or eat the termination fee, and they gladly waived the term fee!! TRUE STORY. The grass is greener at Verizon. They help you save money on your plans, seriously! You may think this sounds like a Verizon commercial, but after 6 years with Sprint, I wish I made the move earlier, much earlier. Search the internet for loopholes on how to cancel your contract without paying! Good luck!!
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You may need to reset your phone by doing a hard reset. Here is how:
With a hard reset, all records and entries stored in your handheld are
erased, except for the default or specimen databases predefined by the
manufacturer (but see Extended Hard Reset below). Formats
Preferences and other settings are restored to their factory default
settings. You can restore any data previously synchronized with your
computer during the next HotSync operation. If you're running OS 3.1
or earlier, and you're not using a third-party backup utility like
BackupBuddy, you may need to reinstall your third-party applications.
To perform a hard reset:
Hold down the power button on the front panel of the handheld.
holding down the power button, use the reset tip tool (or similar
object without a sharp tip), to gently press the reset button inside the
hole on the back panel of your handheld.
Release the reset button.
When the logo screen appears on the screen, release the power button.
the message appears on the handheld screen warning that you are about
to erase all the data stored on your handheld, press the upper half of
the scroll button on the front panel of the handheld to complete the
hard reset and display the Digitizer screen.
Pressing any other button instead of the upper half of the scroll button will perform a soft reset.
A hard reset will unlock the Palm Centro But it will ERASE ALL of your data. If you choose to do a hard reset, the following procedure will work:
• Remove the battery cover on the back of the Palm Centro • Remove the battery for a few minutes • Press the power button when Reinserting the battery • Release the power button after the Palm logo displays on the screen * The hard reset erases all your data ! (Run a hotsync to retore the data) *
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Make sure bluetooth is turned off and the usb cable is not connected. Then do the following:
•Tap the hotsync icon •Notice the words 'Local | Modem' side by side on the screen •Tap 'Modem' •Select 'Standard Modem' in drop-down list •Enter any phone number (eg. 800-525-6452 *this is a non-working number) •Press the Home button
Now hotsync should stop trying to sync automatically. When you want to run a hotsync Tap on 'Local' in the hotsync screen.
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IN PREFERENCES GO TO PERSONAL/BUTTONS THEN AT THE BUTTON LOOK FOR HOTSYNC PRESS IT THEN ON CABLE CHANGE IT TO PHONE; IT MIGHT BE THE PHONE HAS A PROBLEM WITH THE HOTSYNC CABLE CONNECTION. NOW IT DOES GO TO HOT SYNC INSTEAD IT GOES TO PHONE. NOW I'M TRYING TO FIX THE PROBLEM BUT MY PHONE STILL USEFUL. SORRY ABOUT MY ENGLISH
Hard reset - remove battery, reinstall battery and hold down power button continuously as the "palm" screen loads and the black bar moves across the screen, release. The phone will then select a language and prompt for a reformat.
Do a reset. You will lose all items on you device.
Take battery out. Put it in and hold the power button on till you see the palm logo the second time. Release when you see the 2nd logo. It will prompt you for pressing up to delete and reset. Press Up. It will take some time to reset and reformat but please wait.
After that your phone should come to the setup screen. I would hotsync after you setup to get your contacts back.
Your battery sounds as though it is completely dead. When a phone uses an application like hotsync this will deplete your battery faster than anything else. My suggestion is this, take your phone to a dealer store and see if they have the Palm Centro model. Have them insert their model battery into your phone to see if your phone turns on. If it does, then you have eliminated the probable cause of not powering on. However, this will not resolve the issue about the auto sync issue which I suspect is depleting your battery. This may require an immediate hard reset, which sets your phone back to manufacturer setting and you lose all contacts and dowloads on phone. The reps should be qualtfied to do your hard reset for you. If your phone stops acting up you've solved your problem. if your phone continues to auto-sync you'll need to take it for repair. There is usually a fee if you do not have protection on the device.