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My neighbor gave me her hozelock pond filter, it is the cyprio box filter, it also has the light that keeps the water from turing green, she can't find the instructions on how to hook it up, i have the filter box together & the hoses to hook it up with, but don't know how to hook up the pump to the filter ,could you please show me how to put it togather so i can stop the water from turning gren, are send me a copy of the in structions for it, if you need more information on the product please let me know. thank you ms jackson

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Posted on Jan 02, 2017

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SOURCE: How do I prime my outside of the pond waterfall pump?

I would take the intake hose off the pump and fill it with water and with the pump running I would hokk upthe intake hose.

I also would if possible have the pump lower than the pond.

Posted on Mar 28, 2009

  • 10865 Answers

SOURCE: Pond pump trips circuit breaker

The circuit breaker trips because there is an electrical short in the pump itself or in the wire feeding the pump. A cause of this could be a bare wire, or a crack in a wire. Remove the pump and put it in a five gallon pail of water and test it. If it still trips the breaker you will know the problem is in the pump or the cord to the pump.

Posted on May 02, 2009

SOURCE: Hozelock Bioforce 9000UVC pond filter. Do I put

Yes usually one goes from the Coarsest, first and out to finest on top.

Posted on May 06, 2010

Testimonial: "That was quick. Many thanks for the solution to my problem."

  • 7 Answers

SOURCE: Hi, I have a Hozelock

Hi - I'm Simon from Hozelock. There should be a big o ring that goes between the lid and the tank to make a seal - is that missing ? Also there should be clips that hold the lid to the tank. Both pieces are available as spares, at - any probs contact or @hozelock (twitter) or Hozelock on Facebook. Best wishes.

Posted on Feb 26, 2011

  • 56 Answers

SOURCE: dear sir i have a

It sounds like the pump is overheating, this can be caused by a few things. First check the filter for clogging and also while you have the filter casing open take a look at your impeller. Gently turn the impeller to check if it is jammed, it's ok if there is a little resistance from the magnets but it should turn readily. If the impeller feels like it is grinding or sized you can try to gently remove it from the housing. The impeller is attached to a barrel shaft made of magnetic material that will wear down over time and is replaceable. If everything on the intake end seems normal, we check the output line for clogging or restricted flow. To detach the output line from the main unit simply unscrew the pressure bolt at the base of the output pipe. Open the valve on the output pipe and probe the pipe for clogs using a probe (a bit of wire coat hanger will serve just fine). Gently probe for a soft mass that will feel very different than the plastic. If you do feel a clog simply bend a small hook in the top of your probe and carefully snag and extract the clog.

If after these steps you fail to locate the issue most likely the issue is with the motor and the unit will need replacing.

Posted on Mar 17, 2011

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