Question about DeLonghi Esclusivo Magnifica ESAM3300 Espresso Machine

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I have a Delonghi Magnifica EAM3200 Expresso and Coffee maker. It will grind the beans for expresso, but no water comes out to make the coffee. I have cleaned the brewing system and decalcify the machine. I do get hot water from the steam sprout and the milk frother works. Could a tube be clogged? If you can help me fix this problem, I would really appreciate it. Thank you, Vera

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Hi,

The hot water dispensers in units such as yours are controlled by solenoids.
The unit then senses that there is something wrong, as there is no water flowing. This tells the control card that the water system needs to be primed/purged of air.

What you will need to do is access the interior of the unit and locate the solenoid that is at fault.
I am sorry but there is no information available to help you do this repair. Apparently DeLonghi wants you to take your unit to one of their authorized service centers so that they can charge you too much to fix it.

There is a consolation though. They will sell you the parts to repair it. You will have to call the 800 number in your owners manual, and know what part it is that you need.

I called them just a few minuets ago and they actually were helpful. But as I am not the owner they would not tell me the part number or anything more than they did have the part in stock. They wouldn't even tell me if it was actually a solenoid. Just that they were familiar with the part and it was in stock. You should not have the same brick wall to knock down as you are the owner of their product.

At this time DeLonghi is still maintaining propriety over the service manuals for this unit if any even exist. There are people like myself that don't need a manual to repair units like your espresso machine. The only thing I would require is access to the repair parts.

Once these units are made obsolete they may release the manuals. It depends on whether they are still bringing in repairs to their authorized centers.

In a nutshell they are not letting go if it makes them money, or they might not even have one. That would depend on if they have guys like me doing the repairs.


Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on May 21, 2011

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