Question about Husqvarna Designer I

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I have purchased 5D Professional and cannot get the dongle installed, I have put the correct product activation code in and it has been recognised but will not accept that the dongle is inserted in my USB port. I started this at 9.00am this morning it is now 16.22 and still unable to do it. What do I need to do please.

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  • Nancy Franklin Feb 17, 2013

    I have a Designer 1 and would like to upgrade to a Ruby Deluxe. Do I need to buy a new dongle for the new machine or can I have my dealer do something with the old one. I buy the 5D program less that 3 months agoo.


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I purchased 5D pro and have the same problem. I contacted Viking and was told it was a known problem with no fix. I was instructed to take the dongle to my dealer to see if they can activate it.

Posted on Dec 26, 2012

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I bought 4d to 5d upgrade and mu dongle won;t activate. I get error that its the
wrong dongle. Its red, the one i used for 4d

Posted on Jul 28, 2012

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Posted on Jan 02, 2017

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SOURCE: dongle for sewing machine can't be activated

It could be you need a new software program or patch for the newer version of Windows.

Check with your dealer.

Posted on Mar 21, 2010

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I have 5D software and dongle. can't get software to load.

Are you saying your 5D brand Embroidery Patterns won't load to the dongle using Windows 8?

Here is their Site showing support contact:

Software Help Updates 6D Embroidery System

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I used this link for the same problem. Download and install. Resolved my problem immediately.

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Oct 01, 2012 | Husqvarna Viking 1

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I cannot open any of my designs because I get a message "dongle not attached". I want to transfer my new designs from a cd to a floppy to use in my Designer I. This is very frustrating and I do not have...

I am assuming you have some sort of Husqvarna software which is now malfunctioning - is this correct? It must be Customizing or maybe 3D or the one that was between these two (can't remember what it was called) because dongles for 4D would still be available. I have three suggestions for you.
Firstly, look on eBay and other online places where used sewing software is sold - because this software is fairly old now, you might be able to pick up another copy of the same one you use. Just be sure that you get the registration number as well as the dongle. You won't be able to register the software with HV, but will need the number to install it.
Secondly, look for older and cheap used software from other sewing machine manufacturers (Brother, Janome etc). Just check first to see if it will convert designs to .shv and put them on a floppy disk that your machine will recognise.
My other suggestion and probably the best one is to consider purchasing some third party software which is a lot cheaper than the HV programs, such as Sew What or Embird. The basic Embird which will let you load designs for your Des.1 and also has some pretty cool editing tools is a little over $100. Not sure on the price of Sew What but a Google search should turn it up for you.

Jul 30, 2010 | Husqvarna Designer I

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Dongle for sewing machine can't be activated

It could be you need a new software program or patch for the newer version of Windows.

Check with your dealer.

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I need a driver for a husquvarna 3D reader/writer card, where can I find one

Info on Husqvarna Viking website -

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers -

Dongle issues -

Good luck.

Dec 10, 2009 | Husqvarna Viking 1

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