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HP5250. Works as printer. Won't scan with Windows 7. Uninstalled. Reinstalled. Ran HP diagnostic scan utility and it says driver corrupted. But after reinstall still says that. Error shows "cannot find destination"; tried to download update for scan problems but my computer says unnecessary and won't use it..

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  • pwoodies May 21, 2011

    This is the EXACT problem I am having since I got a new computer with Windows 7. What is the fix????

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Did you test it on another computer? Maybe that's a problem with your Windows.

Posted on May 21, 2011

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Installed my Hp Photosmart printer c309a to a Toshiba (Windows 7) I am able to print wirelessly. But when i try to scan -"to computer" the screen on the printer reads !! Scan Problem-try...


Hello,
Please install and run the below mentioned software to automatically diagnose and fix scanning issue:
HP Scan Diagnostic Utility
After installing this utility,
  1. Press the Power button to turn on the product, if it is not already on.
  2. From the Scanner column in the Scan Diagnostic Utility, select your HP product.
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Okay..... George and Louise


The problems is..... the printer is stuck on a print error....

Now have a "HP Printer C6100 All-in-One series"!!
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I have just bought a HP Photosmart plus B210 printer. I have installed it ok and it is wireless connected. everything seems ok for printing but when I try to scan to Paint shop Pro 7 or from Word 2003 it...


Hello Carol,

The first thing you want to do is check to make sure the scanner driver is installed properly and working.

If you are running Windows XP or Vista; go to Start Menu \ Control Panel \ Scanners and Cameras
NOTE: For Vista user you must select "classic view" in control panel to see scanners an cameras.

For Windows 7; go to your Start Menu, in the "search programs and files" section (found below "all programs") type in "scan". You will see a result for View Scanners and Cameras.

Now you should see the HP scanner here. If it is not here then you need to reinstall because the scanner was not installed properly. If the scanner is here, right click on it and select Properties. (For Windows 7 you do not have to right click, you will see Properties at the bottom of the window).

In the properties select "test scanner". If this test fails, the driver is not working and you should uninstall and reinstall the HP.

If this test works then the driver is properly installed. HP should have provided you with some sort of scanning software, try scanning using that. You can also try scanning using Windows Fax and scan (for windows 7), Windows Photo Gallery (Windows Vista) or the Windows Scan wizard (Windows XP).

Thanks,

Pat

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1 Answer

I get an error 0x00000015 when i try to scan from my pixma mp530. Iam running windows 7. Uninstalled printer the nreinstalled with " Latest drivers ?" Need a little help please.


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