My dehumidifier says it is full but the bucket is empty. It will not work at all.
What you have described is usually caused by the bucket not being properly installed or if you have a model with a float valve in the top of the bucket , it is stuck in the UP position.
Turn the unit OFF & unplug it. Remove the bucket from it's holder and check for a float valve. If you have a model with that feature, jiggle the float valve's arm, to get it to return to the DOWN position.
If you don't have a float valve, the bucket must be installed "squarely'" into it's holder from top to bottom, so that the bucket makes firm contact with the actuator switch. The switch resembles a trigger switch, which is visible when the bucket is removed.
Troubleshoot the above, should solve the problem.
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