Question about Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum

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My dyson handheld charges fully, but keeps cutting out when using. About 7 seconds is the longest continual usage time

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  • Bill Allen Sep 18, 2012

    Mine behaves in exactly the same way..... very annoying to have spent out for a premium product and got poundland performance.

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I get the same problem, even having bought a brand new battery. :(

Posted on Jan 22, 2015

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Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to replace the battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.

Posted on Nov 11, 2011

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Posted on Jan 02, 2017

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Hi Edward, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your Dyson handheld. In order to help further, we would need some additional information about your particular machine, including which Dyson handheld model you own. It would also be beneficial for us to talk you through some quick diagnostic checks when you have your machine fully charged and easily to hand. We should then be able to help you determine which part is at fault.

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My Dyson DC16 usually shuts down after about 5 to 10 seconds. However, occasionally it will run for 45 seconds to 1 minute before shutting down. It is left on charge permanently. I have checked the...


Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to get a new battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.

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1 Answer

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Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to get a new battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.

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