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Hello, I am trying to install my Pinnacle Studio Ultimate v. 14 on my computer (Windows 7 Ultimate). I open the setup file. The installation starts. It shows me a registration window asking for the serial number and user details. I enter the information and click 'Register'. The main InstallShield Wizard opens for the Pinnacle program installation. But then suddenly "Error 1324. The path 01 ?Soft Shadow Looks.ixLook contains an invalid character. " appears. I tried several times, restarting, defragmenting, uninstalling programs ........ What should I do? Please help!

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  • 5 more comments 
  • Tom In Boots
    Tom In Boots May 21, 2011

    The path for Documents was right..
    and I also tried to setup with another admin-privileged account..
    but the same problem... :(

  • Tom In Boots
    Tom In Boots May 21, 2011

    Yes, I tried it on another computer, but exactly the same problem!

    I also turned my security programs off.

    But I have a suspicion on whether a virus is on my computer.
    Because the registration window and the 'Thank you for registering' window
    look very... unPinnacle-like.... it looks like a normal window any amateur programmer could make. The fonts, the background color... What do you think?

  • Tom In Boots
    Tom In Boots May 21, 2011

    and isn't it normal for programs to allow the user to install without registrating, should I choose so?
    But it requires my details and doesn't budge.

  • Tom In Boots
    Tom In Boots May 21, 2011

    The problem is, I' ve already successfully installed on a 3rd computer before and used the software for some time before deciding to install on another computer....
    So the topic about it being an unlegitimate one is i think, not so.

    Um... one question, can viruses get into a CD file?

  • Tom In Boots
    Tom In Boots May 21, 2011

    The last time I installed it was in March.
    Scratches? nope.
    I don't know about data being corrupted, because the CD comes with another mini application like cd labeler, and it installed right.

    No, I was not told about such limitations when I bought it.

  • Tom In Boots
    Tom In Boots May 21, 2011

    yep, all computers i've tried were windows 7 ultimate.

    oh, i've just tried on a friend's computer .. but the same problem!
    so.. like u said, maybe there a problem with the cd!
    if viruses can't infect, if there are no scratches..
    do u think it's because i've already used this CD to install once using the given serial number?

  • Tom In Boots
    Tom In Boots May 21, 2011

    well, thank you for your cooperation throughout the process~


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  • 670 Answers

Hi there,

Please try the following steps:

1. Open the Start menu

2. In the Search programs and files, type regedit, and press Enter to open the Registry Editor

3. Locate the following Registry Key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders\Personal

4. Verify the path for Documents matches the path of the Documents folder in the following location:

C:\ Users \ Your Username \ Documents

If the two differ, right-click the Registry Key, click Modify, and enter the correct Folder Path.

Another thing you can do is to try and create a new user account with administrative privilege and install the program from there.

Posted on May 21, 2011

  • 3 more comments 
  • Marlon Deza
    Marlon Deza May 21, 2011

    Hi there,

    Is the cd your are using brand new? can you test install it on another computer and check if the same problem would happen.

    You can also try to disable any resident antivirus, firewall or anti malware program because they might be blocking the installation

  • Marlon Deza
    Marlon Deza May 21, 2011

    Hi there,

    If you've tried the same installer cd on another computer and it still gave the same error then that means that the problem is with the installer itself. I think it would be best to try and find another installer and if you suspect that it is not a valid pinnacle program then it could be a rogue software that is pretending to be legitimate.

    Yes some programs allows themselves to be installed without registration because not all computers can readily connect to the internet.

  • Marlon Deza
    Marlon Deza May 21, 2011

    There should be no way infections can get into cd's because the data needs to be burned into the cd for it stay there.

    when was the last time you installed it? are there any scratches on the cd? which may have caused the data to be corrupted? some installers have limits on how many times they can be used. Were you told about such limitiation when you bought the cd?

  • Marlon Deza
    Marlon Deza May 21, 2011

    okay, then there appears to be no physical problem on the cd. how about the compatibility? What operating systems do the computers you installed it before have? Or have you tried installing it on another windows 7 computer?

  • Marlon Deza
    Marlon Deza May 21, 2011

    yes, I think that the times to have the serial number used might have exceeded. So I think It's best to go with a new installer so you can put the program in. i'm glad we're able to find the cause of the problem.


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