Question about Whirlpool Duet GHW9150P Front Load Washer

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I have a whirlpool duet washer model GHW9400PT0 that has the control locked light on. There are no clothes inside and has ended cycle. I cannot get a response from the machine at all. I unplugged the machine for a period of time only to plug back in and the light goes right back on. I have held depressed the red cancel button with no luck, tried the control on button and that does not start up either. What to do? Please can you help? CH

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

jsrock516
  • 5911 Answers

SOURCE: Whirlpool Duet Washer

I don't know if you can reset the error, tncarter. The "F11" error is a Serial Communications problem between the Central Control Unit (CCU) and the Motor Control Unit (MCU). Bascially this a communications problem between the main computer (the brains of the washer) and the motor controller which drives the wash tub motor. This is usually an indication of a failed main computer.

If you remove the lower panel under the door, there is a tech sheet provided by the manufacturer that explains all the fault codes and how to troubleshoot them. There's also helpful diagrams to assist in locating components. The panel is removed by taking the three torx type screws off under the bottom edge. HINT: Propping up the front feet of the washer with something can help accessing the screws much easier. The tech sheet will be directly behind the bottom panel, or located along the interior cabinet walls.

Now, to get the door open so you can get to your clothes: First, UNPLUG the washer. With the bottom panel removed, reach behind the the front panel from the bottom on the side where the door latch is located. Feel for a round tab at the bottom of the door latch and pull straight DOWN. This is the manual release for the door.

You can run diagnostics by referring to the tech sheet as well. Try running the diagnostics sequence to see if the problem persists. If there is no tech sheet available, or you need further assistance, please post back and let me know.

Most parts you need can be found at repairclinic.com. Just type in your model number in the Search menu and a complete parts index is available. Searspartsdirect.com also carries the parts, but at a higher price. The sears website includes helpful diagrams that the previous site does not, however.

I hope this information is helpful to you.

Posted on May 12, 2008

  • 1 Answer

SOURCE: Duet Whirlpool Washer

You need to go to the right, to the end of cycle signal volume control button. Push it and hold it until the beep and it will go off. This is the "child safety" feature so that little ones won't interrupt your wash when they push the buttons. (and they will)
Michell~

Posted on Jul 11, 2008

  • 1028 Answers

SOURCE: Whirlpool 9400 Front Loader Washer Control Button Locked

find button with lock emblem beside it hold 3-5 secs

Posted on Oct 09, 2008

jsrock516
  • 5911 Answers

SOURCE: ''Control Lock'' won't ''unlock''

Press and hold the "End of Cycle Signal" button to lock or unlock the control panel. The instructions should be printed directly below this button. I hope this helps you.

Posted on Nov 14, 2008

  • 26 Answers

SOURCE: Control lock light will not go off.

Do you have any error codes?

Does water remain in the washer after the final spin?
If water remains in the washer after the final spin, then the door will not unlock. Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle.
Is the door locked and the Add A Garment light on?
If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?
If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
If Pause/Cancel does not work:

  1. Unplug washer or disconnect power for one minute.
  2. Plug in washer or reconnect power.
  3. Re-select the cycle and press Start.
NOTE: If the error remains on the display, call for service.

Posted on Dec 19, 2008

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This advise is for Kenmore Elite and Whirlpool Duet front loader washers and dryers with a Control Lock problem.

This may or may not be an indication of a serious problem. In the majority of the cases, this is a simple operator error. Nearly all these model appliances have some sort of Control Lock feature on the front panel now. This is a designed safety feature that is used to prevent small children from manipulating the controls. The controls can be easily locked or unlocked by pressing and holding the following button on the front panel:

Whirlpool Duet Washer - Press and hold the END OF CYCLE SIGNAL button for 3 seconds.

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Kenmore Elite Washer - Press and hold the DRAIN/SPIN button for 3 seconds.

Kenmore Elite Dryer - Press and hold the AUTO DRY LEVEL button for 3 seconds.

These instructions may not be all inclusive for all Kenmore and Whirlpool models, but they are the most common. Chances are, if you have a Control Lock feature, the instructions will be printed on the front panel adjacent to the button that is required to lock or unlock the controls.

NOTE: These instructions may also work for newer model Maytag, Hotpoint, Admiral and Fridgidaire model front loaders as well. Refer to your owner's manual or front panel for instructions pertaining to your sepcific model.

If the Control Lock feature will not lock or unlock the appliance, unplugging the unit for AT LEAST 30 minutes is recommended in order to reset the main control board. In many cases this is all that is required to correct momentary glitches.

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This advise is for Kenmore Elite and Whirlpool Duet front loader washers and dryers with a Control Lock problem.

This may or may not be an indication of a serious problem. In the majority of the cases, this is a simple operator error. Nearly all these model appliances have some sort of Control Lock feature on the front panel now. This is a designed safety feature that is used to prevent small children from manipulating the controls. The controls can be easily locked or unlocked by pressing and holding the following button on the front panel:

Whirlpool Duet Washer - Press and hold the END OF CYCLE SIGNAL button for 3 seconds.

Whirlpool Duet Dryer - Press and hold the END OF CYCLE SIGNAL button for 3 seconds.

Kenmore Elite Washer - Press and hold the DRAIN/SPIN button for 3 seconds.

Kenmore Elite Dryer - Press and hold the AUTO DRY LEVEL button for 3 seconds.

These instructions may not be all inclusive for all Kenmore and Whirlpool models, but they are the most common. Chances are, if you have a Control Lock feature, the instructions will be printed on the front panel adjacent to the button that is required to lock or unlock the controls.

NOTE: These instructions may also work for newer model Maytag, Hotpoint, Admiral and Fridgidaire model front loaders as well. Refer to your owner's manual or front panel for instructions pertaining to your sepcific model.

If the Control Lock feature will not lock or unlock the appliance, unplugging the unit for AT LEAST 30 minutes is recommended in order to reset the main control board. In many cases this is all that is required to correct momentary glitches.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

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