Question about Samsung SC-D363 Mini DV Digital Camcorder
Just starting to get subject error. Per manual reset the battery. Did not slove the problem. Got camcorder for Christmas 2007. Previous messages online said that this was a common problem and that Samsung is extending warranty and paying for shipping.\
My e-mail address is email@example.com.
I have only used the unit a couple of times.
What is my recourse ???
Good News!! I have found a way to fix this loud high pitch "grinding" noise, sudden battery "draining" accompanied by the eject "D" symbol being displayed only after a few seconds of tape play. And absolutely No thanks to Samsung's customer service. Although seemingly polite, I had to talk to 6 customer service representatives before they properly transferred me to Executive Customer Relation(ECR). They said they were experiencing technical difficulties. Once I got through, the ECR rep. insisted that the repairs will cost $160 mainly due to the cost of the parts and also admitted that he didn't know much about the technical aspect of the camcorder. And I was repeatedly told that this was not a known or "universal" issue so the warranty cannot be extended.
It is indeed a mechanical problem. The camcorder had only been used three times and kept in storage in its original box with no temperature extremes since I had puchased it at the end of 2006.
Here is the SOLUTION:
1) Gently unscrew and remove the front casing portion of the camcorder.
2) Directly underneath the lens there is crosslike metal support that extends from the tape compartment chassis. The green circuit board should rest on top of it as shown below instead of being under it .
Now the camcorder functions properly consistently. The cost = $ 0.
Posted on Jul 01, 2009
Ben Sundar, I have no idea where you go, to think just changing the board from the bottom to top of that clamp could make the camera work again, Bingo, it works, I was ready to launch it in the garbage can, and this idea save the camera, it works perfectly so far, Thank you so much.
Posted on Apr 21, 2010
Ben Sundar great fix. I was at a event for my son at school when this problem happened to me which sucked. Anyway, I just got off the phone with Samsung and they was going to have me send it in and pay them $160.00 I told them no way I could put a little bit more money with it and buy a new one first? I decided to look around on the web and ran across this site here and in less then 5 minutes my camcorder is working again. Thank you very much......
Posted on Dec 03, 2009
Hi my name is candice. i called and got the same result but i have undying determination so i am trying to get this camcordered recalled so that everyone who has one of these cameras can get it fixed for FREE!!! all you have to do is call or write to the Samsung Office of Presidents USA here is phone number and address. Please do this the more who do the better chance we get of a recall whether you still have the camera or not THANK YOU!!!!!
Samsung Electronic USA
Office of the President
400 Valley Road
Mount Arlington, New Jersey
Posted on Aug 31, 2009
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