Question about Canon Office Equipment & Supplies
Be sure that when you install the software, you do not have any other programs running including your virus control. If you have already installed it and it is not working, you need to uninstall and start over with a clean install. turn off and unplug your printer from the wall and the PC and follow instructions when you install again to get everything done in the proper sequence. If your software tells you there is an updated driver and asks if you want to update during installation say YES. sometimes this will happen. Good Luck and let me know.
Posted on Aug 15, 2008
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Posted on Jan 02, 2017
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Jan 06, 2015 | AVG Anti-Virus Plus Tuneup 2012
I had the same problem; the
unit was working and then just stopped working.
The software wouldn't let me uninstall so I could reinstall. The good news is I finally fixed this
problem. It was one of those instances where you try everything possible and
you don't know which fix actually worked. For what it's worth, here are
the steps I used.
I used the Windows System
Restore.....to reset my computer to an earlier time.
I then tried to reinstall Tri-capture with the Tri-capture audio interface plugged into the computers USB port. After the error message saying Tri-capture is connected, "please disconnect the device"... I unplugged the USB cable from the Tri-capture. Leaving the USB cable still connected to the computer. I tried the reinstall again and it worked.
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