Question about HEWLETT-PACKARD HP 2140 Fax

1 Answer

I replaced new cartridge but show up 'insert cartridge' repeatly. i insert cartridge.but again again repeat show up 'insert cartridge' what is problem? please help me.

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  • Debbie Bowen Jan 04, 2013

    We have encountered this same problem. We have tried another new cartridge, cleaning the carrier and still get the "install cartridge" message. Yes, we did follows the steps exactly; and, even unplugged the fax machine completely for a few minutes. Still getting the same "install cartridge" message. Any suggestions. This is frustrating as the fax machine is not even a year old yet.

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  • 1,116 Answers

  1. Push down on the cartridge to release it from the carriage, and then lift it up and out of the product. Figure 2: Remove the old cartridge i replaced new cartridge but - c01747836.gif illustration of removing the old cartridge
  2. Remove the new cartridge from its packaging, and then pull the pink tab to remove the clear protective tape. Figure 3: Prepare new cartridge c01745262.gif illustration of preparing a new cartridge CAUTION: Do not touch the copper-colored contacts or re-tape the cartridge. Figure 4: Do not touch contacts warning not to touch the cartridge contacts
  3. Hold the cartridge with the label on top. Fi replaced new cartridge but - c01668109.gifl on top c01668109.gif illustration of holding the cartridge with label on top
  4. With the copper-colored contacts facing into the carriage, insert the cartridge into the carriage at upward angle. Push the cartridge up, and then into the carriage until it sni replaced new cartridge but - c01745263.giface. Figure 6: Install cartridge c01745263.gif 1 - Insert cartridge 2 - Push cartridge up 3 - Push cartridge in illustration of install the cartridge
    NOTE: If the cartridge moves loosely in the carriage, it has not clicked into place. Repeat this step.
  5. Close the cartridge compartment cover, and then the control panel.
Step three: Ali replaced new cartridge but - c01371053.gifidge
  1. Press the Start button (c01371053.gif ) on the product control panel.
  2. Press 1 to indicate you installed a new cartridge. The product prii replaced new cartridge but - c01745264.gifent page and 06 [01-11] displays on the control panel. Figure 7: Alignment page prints c01745264.gif illustration of alignment page printing
  3. Review the alignment page, and thei replaced new cartridge but - c01335940.jpgnumber under the straightest line.
  4. Press that number on the keypad, and then press the OK button (c01335940.jpg ).

Posted on May 21, 2011

  • Debbie Bowen Jan 04, 2013

    We cannot get past "Install Cartridge" to proceed with any further steps. Any other thoughts?

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    Installed a black ink cartridge and the printer shows the message 'black cartridge missing' and also says 'cartridge error: error 50c'


    Hi there Error 50c

    Can only gave it a try.

    Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

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    4) Remove the color ink cartridge.

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    Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

    You may have to buy a new cartrige.
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    My A940 All-in-One shows a Cartridge error 50C and also shows that the colour cartridge is missing when it is not can you please help tried looking through manual but cannot find what a 50C error is please...


    Hi there Error 50c
    All the best of luck

    Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

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    2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

    3) Turn the printer on.
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    4) Remove the color ink cartridge.

    5) Lower the printer (scanner unit) until it is completely closed.
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    If the error message does not display, repeat steps 1–3 and then go to step 6.

    6) Reinstall the color cartridge and remove the black ink cartridge.

    7) Lower the printer (scanner unit) until it is completely closed.

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    It says


    Hi,
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    Please ensure you are using the correct cartridge.

    X3350:
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    1 Answer

    CARTIAGE 50C ERROR


    1. Power off your All-in-One and unplug it.
    2. Plug in your All-in-One again and turn it on.
    3. Uninstall and then reinstall your cartridges.If this does not resolve the issue then try the next steps.
    1. Power off your All-in-One.
    2. Use both hands to lift up the scanner unit until the scanner support holds it open.
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    4. Remove the color print cartridge.
    5. Lower the scanner unit until it is completely closed.
    6. If the error message reappears, replace the black print cartridge with a new print cartridge.
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    7. Reinstall the color cartridge and remove the black print cartridge.
    8. Lower the scanner unit until it is completely closed.
    9. If the error message occurs again, replace the color cartridge.
    10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
    11. Lower the scanner unit until it is completely closed.
    12. If you receive the error message again, replace both cartridges.

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