Question about Whirlpool Ultimate Care II LSQ9549L Top Load Washer

4 Answers

Came home and found the washer still full of water from an earlier load. when i messed with the cycle setting knob, it started to drain, but made a loud humming noise in the process. i shut it off, turned the knob to the light 6 setting, and started it. it began to agitate, but while making a higher pitched humming sound. so i shut it off again, and here i am. any thoughts?

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  • jasonwelliot May 21, 2011

    okay, i took the washer pump off. it does'nt appear to be cloged or jammed. nothing is clogging the hoses. the washer was doing everything but draining. i guess all signs point to the pump, but i can't see what could be wrong with a plastic part with no motor. do these things just go bad sometimes? am i doing the right thing by buying a new pump?

  • jasonwelliot May 21, 2011

    can't tell what the motor is doing, exactly. but the load will run, agitate, then start the spin where in would normally drain before the rinse. it does spin, but it does'nt drain... it does'nt even try

  • jasonwelliot May 21, 2011

    it has power, so if it won't reverse direction, what should i do?

  • jasonwelliot May 21, 2011

    my washer will fill and agitate, but when it starts the spin, it does'nt drain. it does'nt even try. but it does spin. i've checked the hoses and pump for clogs, and found nothing. i've been told that the motor is'nt changing directions and that it needs to be replaced. what do you think?

  • jasonwelliot May 21, 2011

    the humming noise is no longer the problem. the real issue is that the washer will fill and agitate, but when it starts to spin (and it does spin), it does'nt drain. i've checked the hoses and pump for clogs, and found nothing. i've been advised to replace the motor. what do you think?

  • jasonwelliot May 21, 2011

    is there any way to repair a motor that won't change directions?

  • jasonwelliot May 21, 2011

    drive couple looks fine. the unit actually spins, but does'nt drain. so when it gets to the rinse cycle (when the tub would normally be empty) it stops and hums.

  • jasonwelliot May 22, 2011

    not sure if you have access to all my questions, but i've already checked all hoses and the pump. niether is cloged or broken. is there any chance the unit is spinning the wrong direction, and therefor not triggering the draining process?

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4 Answers

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  • Whirlpool Master
  • 713 Answers

Hi just read your posting.Just a couple of questions,Do you know where the noise was coming from,eg up top in the control panel or down below near the motor?Does the machine fill with water?Are you sure the machine is agitating,eg you have seen the agitator going back and forth?Problem could be motor coupling if the noise is coming from near the motor.Or if the problem is up top the timer could be faulty.Please reply with additional information and I am sure I can help you rectify this fault.Looking forward to your reply.

Posted on May 22, 2011

  • luisa_sgro May 22, 2011

    Hi just read more of the comments you have posted.sound like your pump is faulty or the outlet hose is blocked.Are you sure the hose is clear?Now if the machine spins and agitates then the motor is fine.As i understand from your postings when the pump is connected to the motor it does not drain, Is this correct?If it is correct and the motor is turning the bowl to spin then the pump must be faulty,unless the outlet hose is blocked with an object.Hope this helps.Looking forward to your reply.

  • luisa_sgro May 23, 2011

    Hi just read your last posting.If the machine agitates and also spins then the motor must be reversing.The only way to tell definitively is to remove the pump and bypass the lid switch and look at the shaft where the pump attaches to.When the machine is filled with water it will agitate so note which direction the shaft is turning,then put the timer knob to the spin section and note the way it turns.The direction of the motor should be different for wash and for spin.Be careful doing this as there are live wires that are exposed when you take the front of the machine off.Please reply for further assistance and to let me know how you got on.

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  • Master
  • 1,998 Answers

So your unit is not going into the spin cycle then also correct which when the unit goes into spin it also drains the unit as well have you checked the drive couple to assure that it is not broken the drive couple is located in between the motor and the transmission and is usually one of the first things to go on a whirlpool due to when they make the couples at the factory the couples are actually made of plastic if it is a bad drive couple when you buy a new one it has metal in the center which prevents it from breaking so easily here is a video on how to check and change the drive couple if after you check the drive couple and you find it is not the couple message me back and I will diagnose your issue further Thanks Rick
heres your video click here http://www.youtube.com/watch?v=9K1KHEogf3c

Posted on May 21, 2011

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  • Rick Ead
    Rick Ead May 22, 2011

    if your unit is spining and not draining then you would either have a clog in the line or the pump or the impellar on the pump is broken and would need to be replaced disconnect the pump and check the lines have a shop vac ready to catch the water that will come out of the tub if you have any further questions message me back Thanks Rick

  • Rick Ead
    Rick Ead May 23, 2011

    spining in the wrong direction no but have you checked and assured that the impellar on the pump is working you can remove the pump and take and make a as they term it a suicide wire which is taking an extension cord and cutting off the female end and adding two cclip electrical connectors to the ends of each wire and then plugging these in to the pump and plugging the male end into the wall this will cause the pump to activate and you would be able to see if the impellar on the inside of the unit is spining or not I await your reply Thanks Rick

  • Rick Ead
    Rick Ead May 23, 2011

    also the drain has to be at least 3 inches higher then the top of the machine or it wont create a siphon this also could be a reason if you have recently changed the drain I await your reply Thanks Rick

  • Rick Ead
    Rick Ead May 23, 2011

    pull out the hose in the rear of the machine and watch to see if the water is going into the drain if the pump checks out ok if the water is slow there is definetly something wrong with your pump system the pump spins by the motor turning the pump

  • Rick Ead
    Rick Ead May 23, 2011

    there is a chance though that the timer is not going into the drain cycle which would not activate the function but the timer would be one of the last things to check in this instance THanks Rick

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  • Master
  • 10,319 Answers

The humming noise is caused by foreign matter in the pump. Dismantling the pump and cleaning it out will make it run much quite as it did when new

Posted on May 21, 2011

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  • Whirlpool Master
  • 43,501 Answers

Hi,
You have something stuck in the pump....

You will need to take the pump hoses off and/or take the pump apart to get what ever is in there out...hopefully what ever is there did not ruin the pump...

Here is the view of the pump and what you are looking for...part #22

Whirlpool pump

heatman101

Posted on May 21, 2011

  • 2 more comments 
  • D. Floyd Kolb
    D. Floyd Kolb May 21, 2011

    Does the motor also spin free? I think before I would buy a pump I would reassemble and then try to run it and check it while running to see what exactly is making the noises.

  • D. Floyd Kolb
    D. Floyd Kolb May 21, 2011

    It seems like a motor problem ...will not reverse direction ...but you will need to see if power is going to it

  • D. Floyd Kolb
    D. Floyd Kolb May 21, 2011

    If the motor is getting power and not running ...then that is the source of the humming ..replace the motor

  • D. Floyd Kolb
    D. Floyd Kolb May 23, 2011

    Just another thought... have you checked the slot where the motor shaft goes into the pump??? The pump is plastic and it is possible that the shaft is spinning but the pump is not....but it would take a close inspection to see it...

    Just something I have thought about....

    Also, yes, the motor running in the wrong direction will cause it not to pump....and that does happen sometimes....

    heatman101

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