Question about Samsung Microwave Ovens

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MY RV MICROWAVE DIED. I THEN WENT ON TO THE INTERNET AND FOUND THAT IT IS A RECALL. THE NUMBER IS #MR5492W. WHAT DO I DO TO GET A REPLACEMENT? I UNDERSTAND THAT IT IS FREE OF CHARGE. PLEASE REPLY TO ME AS SOON AS POSSIBLE. I NEED ONE NOW. THANK YOU! GN

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  • Samsung Master
  • 8,820 Answers

CONTACT SAMSUNG SERVICE DIVISION HEADQUARTERS AT 800-932-3837.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Aug 18, 2008

  • rwclthompson Sep 05, 2011

    My Samsung RV Microwave quite working the first day of a camping trip this weekend. I called Samsung the next working day to try to trouble shoot the keypad problem and or find one to replace the broken Microwave. It was produced in 2002. They were of no help in either aspect of my request. All she could verify was that my Microwave was out of warranty. She suggested that I get on the internet to look up replacement units. The next day we arrived at a campground with internet and I put my Model # in a request to find a replacement unit and what I got was many response to the fact that our unit was part of a Nation Wide recall for touch pad problems. That we needed to" unplug or leave the door open to assure that the unit would not spontaneously activate and potentially catch on fire. " Do you think that might have been important info that Samsung should have told us the day before. We still had it plugged in. After many more phone calls, dropped calls because of the nature of our trip we still do not have a resolution to this problem or a working Microwave.I think their last offer was $ 200.00. That will not cover the labor to replace the trim that fits around the opening if the new unit is a different size. All I want is to find out what unit will drop in with the least amount of modifications??:???

  • Kathy Johnson
    Kathy Johnson Nov 10, 2016

    Ours burnt up. Did you ever find a replacement I've been looking but haven't found one?

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I have a Samsung model MR5492W microwave that burnt up in my RV which had a recall for this problem but I'm having trouble finding a replacement. Does anyone have any suggestions?


We have no way to look this up for you, it would likely be a custom made model oven for your application only and that is the problem. I would contact Samsung directly if I were you.

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1 Answer

Was heating something when it made a zinging noise and now thothing is working no lights or power


My same microwave did this about a week ago... repair people said the part that surrounds a fuse had burned through. 350 to fix it, I am considering just getting a new one since I have now found that mine has had a replacement part fix done after a recall on this microwave. If you have not read the recall info you can find it easily by doing a search for Kitchenaid Microwave recall. There will be a small green square sticker by the serial number if yours had had the recall repair done already. Mine had but I still have had this recent problem even after the recall repair.

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The same thing just happened to ours which is just one year new. Waiting to hear if anyone can offer suggestions/feedback.

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Need Owners Manual for Highpointe Microwave model # EM925BSC


The manual your looking for is in PDF format @ the following address: http://www.dutchmen-rv.com/scripts/pdfretail/get.php?id=385
I to am in search of a High Pointe manual for a EM925RSL. Wich came in my 2009 Dutchmen Four Winds 26' Camper. The Dutchmen site carries quite a few manuals for the different products in their RVs. The site addy is: http://www.dutchmen-rv.com/ On the left of the screen theres a list of site links. Just click the 3rd one down for "Owners Manuals". These guys have manuals for just about everything in a RV. Appliances, Suspension, Audio and video, and much more. Everything except the manual I need ..... Imagine that LOL

Mar 09, 2009 | Microwave Ovens

1 Answer

Turntable continues to run


This seems to be a pretty mysterious situation, and you're not alone in being concerned about an inability to find good contact information.

I would strongly suggest that you contact your RV dealer.

If the parts or service department cannot or will not give you good contact information on High Pointe, i would suggest insisting on speaking to the dealership's manager.

Please let us know what you find out so others can benefit.

Dec 23, 2008 | Microwave Ovens

1 Answer

I have an RV microwave that shows it has power to it because the display is on and the light to the chamber comes on and off when the door is open and closed. However, the keypad does not work. It is...


You can find your nearest Samsung-authorized service center here.

To find out about Samsung recalls, please call Samsung's Service Division at 800-932-3837.

Please let us know what you find out so others can benefit from the information.

Does the RV dealer know about this service?
http://www.microwavedisplay.com

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Sep 28, 2008 | Microwave Ovens

2 Answers

Microwave oven will not work


Seems like I've answered this before, but the MR5493G is subject to a recall due to defective keypad (membrane switch) and can be seriously dangerous.

See: www.allworldauto.com/recalls/samsung_microwave_mr5493g_recalls_1420-10455-1.html

The MR1032BB is also under recall. See: www.motorbeat.com/model/samsung+microwave/mr1032bb/

If neither is covered under the recall, you should be able to order new keypads here: http://www.samsungparts.com/search/search.asp

If not, we'd be happy to help you. You'll find a link to our site in our listing here on FixYa: http://tinyurl.com/yzjozk

We're happy to help and we appreciate your thoughtful rating of our answer.

Feb 18, 2008 | Microwave Ovens

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