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CD plays between 25 seconds and a minute before volume stops. A few seconds later I get the Error 11 message. What causes this and can this be fixed by an amateur, if not how much does it cost to have it repaired?

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  • The majority of the time this is due to an internal fault. Check the wiring harness for cracks etc. Two things are your options here. One, up-plug the radio harness for a few minutes and plug it in and see if this works. You can also remove the battery cables for 30 minutes then touch the two cable ends together before reattaching the cables to the battery. Make sure you have the radio code BEFORE disconnecting anything or the radio won't work at all. If this does not work the you need to contact the manufacturer because the radio has gone bad.

Good luck, Regards, Tony

Posted on May 20, 2011

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Posted on Jan 02, 2017

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When playing DVD, it's sometimes display 'PROTECT' and stop playing.


Check if you receive the error when playing any DVD in particular.

What happens when you take out the DVD and try playing it again? Does it play

This protector error denotes several possible problems. Heat, volume level and incorrect DVD settings may be the cause of the problem. The following steps will help you correct your problem and rid your amp of its "Protector" error.

  • Examine your volume setting to be certain that your volume knob is not at maximum. Having your volume cranked too high can cause the capacitors to overheat, shutting down the receiver.
  • Unplug your receiver and disconnect your speakers from the terminals on the back. This will allow you to determine if the error is internal. Plug your receiver back in and look for the same error message. If you continue to get the protector error without having your speakers connected, you may have an internal electrical problem. In this case, contact Sony about finding a repair center.
  • Reconnect your speakers one at a time. The order of connection doesn't matter. When reconnecting, be sure that you do not have your positive and negative speaker wires crossed in any way. After each connection, test your amp by running it with a source. Give each speaker a few minutes of power before connecting the next one. This will help you isolate which speaker terminal is causing the error. When the protector error returns, take note of which speaker connection caused it. Check this speaker wire for shorts or torn shielding.
  • Examine your ohm rating of your speakers if you have no shorts or wiring issues. Sony receivers are not compatible with speakers lower than 4 ohms. Connecting a lower ohm-rated speaker will cause an error.
  • Turn off the surround sound option if you have both your A and B position speakers in use.
  • Keep your receiver well ventilated. Overheating due to poor ventilation can also cause Protector errors.
  • Examine the sampling frequency of your connected DVD player. If the error only occurs when you watch a DVD, the sampling frequency of the DVD player may be set too high. Check the sampling rating in your receiver's manual and in the DVD player

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First try to clean the optical lens of the player. USe a cd disc cleaner for cleaning.

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