Question about Logitech QuickCam Communicate STX Webcam

2 Answers

Internal Error 2738

Installing on Vista during step 3 pop up windo displays 'Internal Error 2738
when click OK installation ceases I am trying to install the software for a Logitech QuickCam Pro 9000 which I downloaded from their site. I get an internal error 2738 during the install. The disk tells me that it is imcompatible with my computer which is Compaq 6715b with home Vista on it. It installed fine on our desk top with XP.

Posted by on

Ad

2 Answers

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 35 Answers

Since you are running windows vista please follow these instructions carefully.

  1. Click on "Start".
  2. Click on "All Programs".
  3. Click on "Accessories".
  4. Right click on the Command Prompt, select "run as administrator".
  5. At the prompt, type "regsvr32 vbscript.dll".
  6. You will now get a message box saying "vbscript.dll" has been registered.
  7. Reinstall QuickCam
I hope this helps. If not let us know.

Please rate my answer

Posted on Aug 17, 2008

Ad
  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 226 Answers

The Logitech Forums indicate that this is a Windows error indicating an inability of your particular version of Windows to install this program due to what appears to be VBScript not enabled on your version of Windows. This is probably due to Compaq not enabling the service during default installation of Vista on your machine. However this is a guess on my part. I'm not authorized to speak for Compaq and the Logitech discussion of this problem is located here
What is interesting is that your XP installation is working since the VBScript issue that is discussed on the Logitech site takes person to the VBSript download for XP. For the moment as I stated above in limited fashion, you issue may be with a service not enabled on Vista that is needed for the installation into your Vista machine and that service would seem to be related to scripting or VBscripting

Posted on Aug 15, 2008

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Cant download skype, problem with toolbar, error 2738


Take a look in Event Viewer I looked in Event Viewer to find out what MSI-file that generated the error message and found:
Log Name: Application
Source: MsiInstaller
Date: 23.09.2010 21:58:26
Event ID: 1040
... ...
Description:
Beginning a Windows Installer transaction: C:\ProgramData\Skype\{D103C4BA-F905-437A-8049-DB24763BBE36}\SkypeToolbars.msi. Client Process Id: 6564.
2. Running MSIEXEC with logging options I started a "Command Promt" and used the command: "cd C:\ProgramData\Skype\{D103C4BA-F905-437A-8049-DB24763BBE36}" to navigate into the folder containing the MSI-file.
Now using the command: "msiexec /i SkypeToolbars.msi /lv log.txt" (msiexec options: /i = Install, /lv = Log + Verbose output).
After clicking away the error message I just wrote "log.txt" in my "Command Promt" to open the log-file. Near the bottom of the log-file I found this line:
DEBUG: Error 2738: Could not access VBScript runtime for custom action
3. DEBUG: Error 2738 After a quick search at Google I found out this error indicates that the VBScript engine is not registered on the computer.

The solution for a Windows Vista or Windows 7 32bit:
- Click Start -> All Programs -> Accessories
- Right click "Command Promt" and click on "Run as administrator"
- Write "cd %windir%\system32" and hit Enter
- Write "regsvr32.exe vbscript.dll" and hit Enter
- You should now get a message that says: "DllRegisterServer in vbscript.dll succeeded."
- Click "OK"
The solution for a Windows Vista or Windows 7 64bit:
- Click Start -> All Programs -> Accessories
- Right click "Command Promt" and click on "Run as administrator"
- Write "cd %windir%\syswow64" and hit Enter
- Write "regsvr32.exe vbscript.dll" and hit Enter
- You should now get a message that says: "DllRegisterServer in vbscript.dll succeeded."
- Click "OK"
4. Try again... Now I tried once more to run "msiexec /i SkypeToolbars.msi /lv log.txt" (I kept the /lv log.txt option to look for changes if the installer would fail again).
If you still get the same Error than continue to step 5.
5. Cleanup registry first, then re-reg My installation still gave me the same error, so after some more searching and reading on Google I found a solution that explained what I tried before (with the regsvr32.exe) and also an alternative step if that one should fail. The alternative step was to remove the Registry Key pointing to vbscript.dll.
The alternative solution for a Windows Vista or Windows 7 32bit is then:
- Click Start -> All Programs -> Accessories
- Right click "Command Promt" and click on "Run as administrator"
- Write "reg delete "HKCU\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f" and hit Enter
- Write "cd %windir%\system32" and hit Enter
- Write "regsvr32.exe vbscript.dll" and hit Enter
- You should now get a message that says: "DllRegisterServer in vbscript.dll succeeded."
- Click "OK"
The alternative solution for a Windows Vista or Windows 7 64bit:
- Click Start -> All Programs -> Accessories
- Right click "Command Promt" and click on "Run as administrator"
- Write "reg delete "HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f" and hit Enter
- Write "cd %windir%\ syswow64" and hit Enter
- Write "regsvr32.exe vbscript.dll" and hit Enter
- You should now get a message that says: "DllRegisterServer in vbscript.dll succeeded."
- Click "OK"
Now using the command "msiexec /i SkypeToolbars.msi /lv log.txt" the installer started perfectly, ran all the way thru and Finished.
Conclusion This message indicates that VBScript engine is not currently registered on the Computer running the installer.
Vbscript.dll must get registered to solve the problem.

Ref: http://community.spiceworks.com/how_to/show/1577

Apr 25, 2011 | Computers & Internet

6 Answers

Error 2738


Please clarify and also what is the brand and model of your pda?

Sep 28, 2008 | Computers & Internet

1 Answer

I recently purchased an HP photosmar C7280 all-in-one printer,scanner .copier fax. When installing software get error 2738 and also MSI.HP software update. have tried reinstall three times. Help


Hi,

I would guess you are running windows Vista. This is a VBscript runtime error. To fix this,

goto Start > All Programs > Accessories > then right click on "command prompt" , choose run as administrator

in command prompt type in:

regsvr32 vbscript.dll

hit enter

Try installing now..

Hope this fixes your problem!

Sep 05, 2008 | HP Office Equipment & Supplies

1 Answer

PROBLEM WITH SOFTWARE INSTALLATION


if you are useing windows vista

hold down the windows key and then press R

in the run menu type in

regsvr32 vbscript.dll

and press enter

try to install again.

May 02, 2008 | Logitech QuickCam Communicate Deluxe...

1 Answer

Problem installing


During the upgrade installation to QuickCam 11.5 the installer will hault and display error code 2738.

Solution
Windows XP user:
  1. Please visit the Microsoft website and download Window Scrip 5.6.
  2. After installing Windows Scrip 5.6, please reinstall QuickCam11.5.
Windows Vista Users:
  1. Click on Start Button
  2. Click on All Programs
  3. Click on Accessories
  4. Right click on the Command Prompt, select "run as administrator"
  5. At the prompt type "regsvr32 vbscript.dll"
  6. You will now get a message box saying "vbscript.dll" has been registered
  7. Reinstall QuickCam 11.5

This resolve the problem.
Sergio

Mar 11, 2008 | Logitech QuickCam Communicate STX Personal...

1 Answer

Installing software on windows Vista


internal cause by corrupted cd installer.. to many scratch in ur cd....i already encounter this problem try to duplicate ur cd to new one... this will fixed,, 100% working

Feb 09, 2008 | Logitech Webcam

4 Answers

Error Code 2753


be sure to completely remove any programs having to do with sprint smartview reboot computer and then plug the air card in the computer and run the setup from the pop up window that states new device found reinstall the smartview connection manager through the preinstalled drivers located in the device itself then after installation is complete reboot and then connect issue is fixed

Jan 26, 2008 | Computers & Internet

1 Answer

Windows vista


1. Disable Windows Update
a. Click on start
b. Click on all programs
c. Click on accessories
d. Click on Run
e. Type services.msc and press ok
f. Right click on "Windows Update"
g. Click on stop (Windows Update is now disabled)
2. Rename Software Distribution folder
a. Navigate to: C:/Windows/
b. Find the folder named: “SoftwareDistribution”
c. Rename that folder to something like “SoftwareDistribution.old”
d. Create a new folder called “SoftwareDistribution”
3. Enable Windows Update
a. Click on start
b. Click on all programs
c. Click on accessories
d. Click on Run
e. Type services.msc and press ok
f. Right click on windows update
g. Click on start
If you are unable to find Software Distribution Folder, follow these steps before #2 above.
1. From the explorer window press the Alt key to view the file menu.
2. Click Tools
3. Select Folder Options
4. Select the View tab
5. Select “Show hidden files and folders”
6. Remove the selection from “Hide protected operating system files”
7. Click OK

Restart your PC and you should be good to go!

Jan 09, 2008 | Microsoft Windows Vista Ultimate Edition

8 Answers

Problem while installing Logitech webcam software in Vista Home Premium


If you are using windows xp then you should download this fix from the microsoft website. http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en

If you are running windows vista please follow these instructions carefully.

  1. Click on "Start".
  2. Click on "All Programs".
  3. Click on "Accessories".
  4. Right click on the Command Prompt, select "run as administrator".
  5. At the prompt, type "regsvr32 vbscript.dll".
  6. You will now get a message box saying "vbscript.dll" has been registered.
  7. Reinstall QuickCam
I hope this helps. If not let us know.

Please rate my answer

Jan 07, 2008 | Logitech Webcam

Not finding what you are looking for?
Logitech QuickCam Communicate STX Webcam Logo

522 people viewed this question

Ask a Question

Usually answered in minutes!

Top Logitech Computers & Internet Experts

Ekse

Level 3 Expert

13434 Answers

Damen Wong
Damen Wong

Level 3 Expert

1950 Answers

Alun Cox

Level 3 Expert

2679 Answers

Are you a Logitech Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...