Question about Lexmark X464DE Mono Laser MFP, 38ppm A4 Mono, Print/Scan/Copy/ Fax, Duplex, USB/Ethernet Interface, ... All-In-One Printer

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I have replaced my photoconductor in my Lexmark x464 and I still have a warning notification comming on. How do I reset it?

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  • Lexmark Master
  • 4,338 Answers

Try:

To restore factory defaults:

1. POR the machine into Configuration Mode.

2. Use the down navigation button to scroll to the RESTORE

FACTORY DEFAULTS item on the menu.

3. Press Select. The machine performs a POR.

4. The RESTORE FACTORY DEFAULTS sets the MFP non critical

parameters back to the factory settings.

Note: Some settings are not affected: panel language, energy
conserve, paper prompts, registration margins, and page count.

Posted on May 20, 2011

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1 Answer

PC life warning


This means that the photoconductor has reached the end of life; on other printers, this is called the drum. It transfers the toner onto the page during printing so that it will fuse to the paper. The replacement is $70 from Lexmark: http://www.lexmark.com/US/en/view/Ink/Toner%20&%20Supplies/X340,-X342-Photoconductor-Kit/catId=cat170003-category&prodId=3599-product . The replacement should last about 30000 pages.

To replace the unit after you get a replacement, open the front cover and pull out the print cartridge assembly by the handle. Put the assembly on a flat surface. Remove the toner cartridge by pressing the button on the assembly and pulling on the handle. Open the new photoconductor kit and snap the toner cartridge into place on it. Then slide the new assembly into the printer. The steps are shown here: http://support.lexmark.com/index?page=answerlink&userlocale=en_US&segment=SUPPORT&locale=en&url=http%3A%2F%2Fsupport.lexmark.com%2Findex%3Fpage%3Dcontent%26id%3DSO4365%26actp%3Dsearch%26viewlocale%3Den_US&productCode=&answerid=16777217&searchid=1397780403561 .

After installing this, you need to reset the photoconductor counter.
With the printer on, open the front cover and press and hold Stop for 5+ seconds. When you see Resetting PC Counter release the Stop button. Close the front cover when prompted to do so.

If this doesn't clear the error, try powering off the printer for 10 seconds. Otherwise, try unplugging the printer for a minute to reset the internal memory. If the unit still doesn't reset the counter, it may need service. Contact Lexmark.

I hope this helps.

Cindy Wells

Apr 17, 2014 | Lexmark X342n All-In-One Laser Printer

1 Answer

Ready replace photocon


If you get this warning on your printer, a replacement of your photoconductor unit is needed.
Part #: E250X22G ( Photoconductor Unit )

https://parts.lexmark.com/wpo-catalog/US_en/

Once the unit is replaced, you have to reset the Photoconductor count. To do this, please visit the link below.
http://bitly.com/HZZ19o

Hope this helps!
For further assistance, please contact Lexmark Technical Support.

Apr 09, 2012 | Lexmark E350d Laser Printer

1 Answer

What does PC Life Warning mean?


You get the PC life warning when the photoconductor kit is near exhaustion. You have to prepare are replacement.
Please click on the link below to get instructions on how to reset pc count. Whenever you install a new photoconductor unit, you must also reset the page count on the printer.
http://bitly.com/rgOZIm

Aug 02, 2011 | Lexmark X364dn All-In-One Laser Printer

1 Answer

Replace pc unit problem on Lexmark W840 Laser Printer


Here is an excerpt I found from the W840 user manual. Looks like you need to change the photoconductor kit. Here is the link for the user manual: images.lexmark.com/publications/pdfs/w840/eng/ug.pdf
To ensure print quality and to avoid damage to the printer, the printer stops operating after the photoconductor kit has reached approximately 60,000 pages (Letter/A4). The message 84 Replace PC Unit is displayed when the printer reaches this point. If the Toner Alarm setting is set to Single or Continuous (default is Off), the printer automatically notifies you before the photoconductor reaches this point and displays the message 84 PC Unit Life Warning. To avoid having the printer stop operating, replace the photoconductor kit when you first receive the 84 PC Unit Life Warning message. Once the photoconductor kit has been replaced, normal printer operation resumes

Apr 11, 2011 | Lexmark W840 Laser Printer

2 Answers

Power up init fails


When you replaced the photoconductor, did you go through the procedure to reset the photoconductor counter ?

There's no chip on the photoconductor, so you need to reset this manually


Photoconductor Reset Procedures:
Step 1:
Open the front door and hold the
Cancel button until all lights begin to cycle.

Step 2: Close the front door. The warning
clears and the counter resets to zero.

Step 3: Press Continue to resume printing.

Mar 01, 2010 | Lexmark E120n Laser Printer

2 Answers

Replace photoconducter 84 on lexmark e350d


Go to www.lexmark.com Select the correct country. then Selectg "Technial Support" Enter the model of your printer "E350D" Click on search. Under the "Knowledge base" header place this number into the search bar: "ENUS27198" click on search. ************************* Lexmark E350d Country / Region: United States Language: English Need to download a driver? How to Reset the Photoconductor Page Count on a Lexmark E350d or 352dn Printer ID: ENUS27198 Procedure Follow the steps in the table below to reset the photoconductor (PC) page count. NOTE: The directions in this article are in English. To download a PDF file containing these instructions in several other languages, click here (file size: 782 KB). Step Action 1 Enter the printer's Configuration menu: Power off the printer. On the printer's operator panel, press and hold the select button () and the back button (). Power the printer back on while keeping both these buttons held down. When you see the messages Performing Self Test or Busy on the printer screen, you can release both buttons. If the printer has successfully entered configuration mode, you will see a new menu with the heading CONFIG MENU at the top of the screen. 2 Press the right arrow button () until you see Reset PC Cnt. Press once. You will see Reset. Press again. The printer will display a Resetting PC Count Value message and go back to the previous screen. 3 Press once. 4 Press or on the operator panel until you see Exit Config Menu. Press once. Selecting this will cause the printer to reboot. If the counter has been reset correctly, the printer should return to a Ready prompt. 5 If this does not clear the PC Life Warning or Replace Photoconductor message, power off the printer and attempt this entire procedure again. If the error remains after two attempts, confirm that: The correct photoconductor unit is installed. The part number on the photoconductor unit should be E250X22G. If it is not, install the correct photoconductor unit into the printer. The photoconductor unit has not been refurbished by a third party or is not damaged in any way. If the photoconductor unit was refurbished by a third party or appears to be damaged, try replacing it again before seeking service on the printer. If the error persists, the printer may require service to correct the issue. Contact Lexmark Technical Support for more information. Don

Jun 03, 2009 | Lexmark E350d Laser Printer

1 Answer

I have a Lexmark E352dn printer. The screen showed that the Photoconductor needed replacing which I have done. However the screen still shows " 84 Replace Photoconductor " I have removed and...


the problem is that you need to reset the counter of the photoconductor unit. From the official site of lexmark, i find this solution.
Step Action 1 Enter the printer's Configuration menu:
  1. Power off the printer.
  2. On the printer's operator panel, press and hold the select button (pattlnk_11202006_2142-select_button.jpg) and the back button (pattlnk_4122007_1833-back%20button%20e350_e352_e450.gif).
  3. Power the printer back on while keeping both these buttons held down.
  4. When you see the messages Performing Self Test or Busy on the printer screen, you can release both buttons.
  5. If the printer has successfully entered configuration mode, you will see a new menu with the heading CONFIG MENU at the top of the screen.
2 Press the right arrow button (pattlnk_4122007_1837-right_arrow.jpg) until you see Reset PC Cnt. Press pattlnk_11202006_2142-select_button.jpg once. You will see Reset. Press pattlnk_11202006_2142-select_button.jpg again.
The printer will display a Resetting PC Count Value message and go back to the previous screen.
3 Press pattlnk_4122007_1833-back%20button%20e350_e352_e450.gif once. 4 Press pattlnk_4122007_191-left_arrow.jpg or pattlnk_4122007_1837-right_arrow.jpg on the operator panel until you see Exit Config Menu. Press pattlnk_11202006_2142-select_button.jpg once. Selecting this will cause the printer to reboot.

If the counter has been reset correctly, the printer should return to a Ready prompt.
5 If this does not clear the PC Life Warning or Replace Photoconductor message, power off the printer and attempt this entire procedure again. If the error remains after two attempts, confirm that:
  • The correct photoconductor unit is installed. The part number on the photoconductor unit should be E250X22G. If it is not, install the correct photoconductor unit into the printer.
  • The photoconductor unit has not been refurbished by a third party or is not damaged in any way. If the photoconductor unit was refurbished by a third party or appears to be damaged, try replacing it again before seeking service on the printer.
If the error persists, the printer may require service to correct the issue. Contact Lexmark Technical Support for more information.

Dec 02, 2008 | Lexmark Office Equipment & Supplies

3 Answers

Counters


It should be under Utilities menu -> Reset Photoconductor Counter.

Nov 19, 2007 | Lexmark E232 Laser Printer

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