Question about Kenmore Side by Side Refrigerator

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The freezer is so cold that the ice cream is like a brick and frost is building up. We have turned down the setting and it has not helped. Some of the food on the top shelf is also freezing.

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Hi, There can be many reasons why your refrigerator is freezingyour food. To see what could be happening and to figure out how to possibly fixyour problem. Take a look at this tip which contains many of the causes andsolutions to fix the problems.

Refrigeratoris Too Cold and Freezing Food
heatman101

Posted on May 22, 2011

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1 Answer

We have a 16' Kenmore frost free upright freezer. The temperature reads 20f but some items are soft.


Ice cream needs at least 10 degrees or colder to remain solid. Check to see what your thermostat is set on and also check the coils that will either be on the back of the freezer or underneath and see if they are dirty. If they have a lot of pet hair or lint or any other type of dirt & debris built up on them, vacuum them off the best that you can. Those need to be clean so that they can help dissipate the heat that builds up in the cooling lines, other wise that heat will cause a rise in temperature. Hope this helps!

May 18, 2015 | Kenmore Refrigerators

1 Answer

My refrigerator is cool but not cold. My freezer is keeping things frozen but takes longer to form ice (no ice maker) and my ice cream is soft. I hear the motor running and I do not have any frost build...


Hi Nancy,

I bet you've got all kinds of frost / ice behind the plastic cover that protects (and shields from view) the cooling coil in the freezer compartment.

You probably have one or more: defrost timer, defrost terminator or defrost heating element that has failed. Call for service - or empty the fridge and unplug with door open for a day - ice will melt and when you plug in again it will work just fine. Until frost builds up again that is.

Good luck!

May 12, 2015 | Frost Refrigerators

1 Answer

Everything in our freezer is frozen solid except for the ice cream which is soft and mushy, the freezer is only about 3-4 years old and we checked and it is turned up to the coldest setting, any ideas what...


If this is a self defrosting model make sure that you don't have frost build up on the back wall of the freezer causing the air not to circulate like it should. If you do have frost build up other items will eventually start thawing as well. If this is the case you have a defrost problem.

If this is not a self defrosting model then make sure it does not need defrosting.

You normally will notice ice cream being soft before you notice other things thawing.

Also make sure the door is shutting good and you may try putting the ice cream in a different location.

Jul 20, 2010 | Kenmore 20.3 cu. ft. / 575 liter Upright...

1 Answer

Hi, I got no Ice in the freezer, and the Ice Cream is not hard


the higher the # the colder the frig should be . / if ice cream is not hard the freezer is not cold ennogh . so clean the coiles and ck the two fans . also look in back of freezer side for ice build up there should not be any frost on back wall . if so you've found the problem . which is a defros problem .. mm

Jul 08, 2010 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

My maytag refrig. is 3 years old. model #747908 HS520AS. freezer on bottom-refrig on top. the refrig part is not staying cold. have cleaned under frig and vaccumed back and underneath and it still is not...


Hi,

All the cooling coils for this model are in the freezer section. There is a fan down there behind the back wall on the top. This fan directs air up to the fresh food section.

Check the temperature of the freezer you can do this by inspecting the ice cream, if the ice cream is soft you are above 5 degrees F. If you have a good cold freezer then the problem is with air flow, the evaporator fan that I spoke of could be bad).

If your freezer temperature is not as cold as it should be you may have a defrost problem, look for any signs of frost build up on the back wall of the freezer section, if you see frost you will most likely need to put in a new control.

If the freezer temperature is warmer than normal and you do not have frost you may have a sealed system leak, this will require a technician for sure.

Apr 18, 2010 | Maytag Refrigerators

1 Answer

My freezer all of sudden isnt keeping things frozen..and the fridge isnt staying cold


ck in back of freezer for ice build up . if so the defrost system has failed . if may need a heater or timer( control ) to correct problem . the frost in the back of freezer blocks air flow and the fresh food area does not get any cold . and then the freezer gets warmer . and ice cream is not hard .. hopt this helped ****

Feb 10, 2010 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

Freezer seems as if it is not cold enough


Your sensor is packed in ice and giving false reading (always frozen)

You NEED to defrost. Will take 2hr

Turn off or Pull plug on freezer
Take everything out and put in cooler, brown bags, large bin or boxes to stay cold
Defrost by setting large pail of boiling water in each side bottom of freezer and closing door(s) for 1/2hr
Open freezer, empty pails in sink and use pails to hold large chunks of ice from freezer that will come out easily
Toss out ice chunks
Check sensor to be sure it is no longer packed in ice
Wipe down interior dry
close doors
plug in
wait 1/2hr
reload with stuff you want to keep
Done!

Mar 26, 2009 | Refrigerators

2 Answers

New Frigidaire side by side running constantly and still warm


If the frost build up is on the back panel of the freezer then it has a defrost problem which causes a no cool situation. Let me know more about this frost buildup and what you have done.

Oct 07, 2007 | Frigidaire FRS3R5EMB Side by Side...

1 Answer

Fridgedair side by side


what to you mean by defrosted fridg. was frost built up in freezer>? check freezer for frost build up and if fan blowing, check condenser make sure clean, and fan blowing, check vents in refrig. make sure no blockage, freezer control should be in the middle setting, OR you can try turning that to Warmer freezer allowing MORE air to refrigertor side.

Sep 04, 2007 | Kenmore 50522 / 50524 Side by Side...

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