Question about Toshiba Satellite A45-S150 Notebook

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New Hard Drive, system recovery problem

We have a new hard drive in A45-S150 since the old one went out. Only one recovery cd came with the computer and it seems to be installing Windows 98 not XP Home like it had to begin with. It seems to install everything fine to a point but then tells you to take out the recovery cd and put in the systems disc. We only have one cd so what is the system's disc. Are there really two discs involved? Do we need to do something with the hard drive before we do the recovery cd? What are we missing or doing wrong?

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  • tlong60 Aug 15, 2008

    The cd we have is the one that came with the computer. It says that it is the Recovery and Applications DVD. But we only got one cd (we think) and this is the one we have been trying to use. We have a little green book that explains Windows XP but there was no disc. We put the disc we have in and it says it is going through the recovery process, will erase the hard drive of current info and reformat it. But we get to the point were it asks for the "systems disc." Since we only have one disc, we wonder if we failed to get to the disc with the XP on it for recovery or if we are doing something wrong with the one we have.

  • tlong60 Aug 16, 2008

    Thank you for all the advice, suggestions and support. Here is something that may lead to another issue. I called Toshiba and they told me that my model really only came with one cd. When I looked more closely at what the message would say on start up, it gave a PXE-E61 error. Now from my research, this is a bootup error with the LAN, etc. Well I went into BIOS and tried the different boot sequences with no success. Several sites said to look on the BIOS to see if it shows the hard drive at all. I am not sure where to look in BIOS as no category I see seems to fit. Under the memory section, it only show the RAM amount. Some have said it could be a loose cable but this new hard drive was just a plug in with no cables that we could see. Could it be that the hard drive just isn't in there correctly? When we run the recovery cd, everyone says it should take an hour or so. It took 18 minutes. Would that show that it wasn't really copying everything it should to the hard drive which is why it didn't take very long?

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The systems disc is for the drivers and utilities, and, yes, there should have been two discs with the machine. The A45 is new enough that it should have come with an XP disc, not 98. I believe there was a mix up and you have the wrong disc. If you can get the operating system to load with the recovery disc you have, then you can get the drivers at the link below. Some two disc sets will not load an operational system unless you have both discs. Since you were running XP before, I don't think you're going to be happy with 98. I'm going to suggest that you purchase an XP disc, or contact Toshiba, and let them know that the wrong disc came with the machine, they might send you the right disc. If you do have to purchase an XP disc, simply load the system, then go to the link bellow and download the drivers. If you need any further assistance, feel free to ask.

Posted on Aug 14, 2008

  • Ryan Rogers
    Ryan Rogers Aug 15, 2008

    This is a two disc set up. Since it is asking for the system disc, I'm going to say that you didn't get the second disc, which will be the XP "system" disc. Contact Toshiba support, or the staore yu purchased the unit at, and explain to them that this is the first time you've needed the recovery discs, that they have never been opened, and you discovered that the second disc is missing. They should provide you with the second disc. It's important to tell them that yu've never opened the recovery disc, otherwise they will dismiss it as you lost the second disc. This isn't something you're doing wrong, you have to have the second disc (operating system disc) in order to load the machine.

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The first disk sounds like it setting up the harddrive for use, as in formatting and setting the file table type. If that is correct then yes, you are a disk short, because now it is asking for the XP installation disk. I have two recovery disks with my Toshiba Satellite, do you not have the original disks that came with your laptop?

Posted on Aug 14, 2008

  • Richard Finch Aug 15, 2008

    As far as I am aware you are not doing anything wrong, you are following the correct procedure and yes you should have two disks.

    I have asked two friends of mine who have Toshiba laptops and they both have two installation disks.

    I think you are going to have to contact Toshiba.

    The problem is the two disks are not normal installation disks, they are what is known as slipstreamed disks, they contain extra information, especially the one that has XP on it, this one will also have all the driver files and other software that came with your laptop.

    Depending on the cost of obtaining a new disk from Toshiba you could just buy a copy of XP home, all the drivers to make your laptop's hardware work correctly would be available on the Toshiba site, but, this is going to be quite involved if you have never done this type of thing before plus certain software like CD/DVD burning software is extra.

    At this point I think you should contact Toshiba, to be honest whenever I have had to contact Toshiba on behalf of one of my customers they have been extremely helpfull.

  • Richard Finch Aug 16, 2008

    What you are saying makes a lot of sense, I am surprised you don't have two disks bur, if what Toshiba says is correct and you can't find the harddrive in the BIOS then it doesn't seem that strange that you can't get it to install.

    Remove the harddrive and reinstall it taking your time to make sure it sits nice a securely in place.

    The harddrive should show up in the first or second page of the bios alongside the CD/DVD and Floppy (if fitted).

    If it still not there then it begs the question, was your original harddrive faulty or is it a faulty drive controller on the motherboard?, which will mean changing the motherboard.

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