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My Epson Artisan 800 has suddenly started displaying the Warning message: The paper cassette is not seated correctly. Check for paper or objects blocking the cassette pathe. Reinsert the cassette and press "Start". I see that others have posted this same problem. The problem seemed to start when I loaded paper into it a couple days ago. I've tried every possible remedy I could think of...including swapping the cassette tray with my Artisian 700...to no avail.

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Posted on Jan 02, 2017

sherlyn c
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SOURCE: trying to scan to email on Epson Artisan 800

If you are scanning wirelessly, you have to launch the epson scan software from your computer and scan to e-mail from there. You can scan using either professional or home mode.
Please take note that scanning from the printer only supports direct connection, which means you have to plug in the printer to your computer via a usb cable.
If you cannot launch epson scan, please let me know. And include the operating system that you are using too.

Posted on May 03, 2009

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SOURCE: paper cassette is not seated

I had this same problem and tried everything (I thought) to fix it. Then I saw the solution at:
http://www.retrevo.com/c/sohohelp/blogs/show/6633/I-just-had-my-espon-artisan-800-replaced-and-the-refurb-keeps-saying-that-the-paper-cassette-is-not-seated-correctly#replyForm

Basically there is a plastic pin that tends to break off and stays in the area where the cassette is loaded. It takes up just enough space to keep the cassette from being pushed in all the way. The solution is to turn the printer off, unplug it, then lift up the printer so the broken pin falls out. Once it comes out, the printer will work fine again.

Posted on Sep 26, 2011

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My Epson Artisan 835 paper cassette is not set correctly. Details are to follow.


There is a switch that senses when the paper cassette is installed correctly. The switch may have failed in some way that prevents it from closing. You may have to replace the switch to get the machine working again.

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Keeps saying paper cassette no set correctly or objects blocking path


I was also stuck with this error message for a while. It turned out to be a 4x6 photo paper got stuck in back in a place that was not easily visible. I had to detach the double-sided paper module from the back, tilt the printer on its side and reach in with fingers and pliers to pull it out. The error message was correct, that something was blocking the cassette tray even though you could push the tray all the way in!

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My Epson Artisan 810 prints horizonal light blue lines on all printed materials. How to remove the blue lines?


To resolve this issue, you need to print a nozzle check pattern and then determine if print head cleanning is need.
To print nozzle check, follow the steps below.
  1. Turn off the Artisan Series and your computer, if connected.
  2. Disconnect any connected USB cables.
  3. Load plain paper in the main tray.
  4. Press the On button to turn the Artisan 800 Series on again.
  5. Press Setup.
  6. Select Maintenance.
  7. Select Nozzle Check.
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If the nozzle check pattern page prints correctly, the problem may be with your software settings, the interface cable, or your computer.

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ADF wont feed the paper through the printer


You can load up to 30 sheets of plain paper in the Artisan 800 ADF. If the ADF doesn't feed the paper, check the following.

1. Make sure that you are loading plain paper only without a holes. 3-hole punched paper is not supported by this printer.

2. Load paper not exceed 30 sheets.

3. Open the ADF and check for any jammed paper or foreign object that is blocking the paper feeding path.

4. Check if the BIG GREEN ADF indicator is lit when you load paper in the ADF.

If the issue persists, your printer will require service. You can contact the Epson for warranty if your printer still under warranty. If your warranty expires, look for an a service center that can repair your printer.

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Trying to print - got Warning message THe paper cassette is no set correctly. Check for any objects in the cassett of block the cassett path and insert correctly


This can also be caused when the upper cassette tray (for small paper stock / photo paper) becomes detached from the lower tray. There is a gear attached to the lower paper tray which handles movement of the upper paper tray. Make sure that moving this gear causes the upper paper tray to move. If it doesn't, then you need to snap the upper paper try on a little better.

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2 Answers

Paper cassette is not seated correctly. check for paper or objects blocking the cassette path. reinsert the cassette and press Start. keep getting this message. started after printing and installing...


I had this same problem and tried everything (I thought) to fix it. Then I saw the solution at:
http://www.retrevo.com/c/sohohelp/blogs/show/6633/I-just-had-my-espon-artisan-800-replaced-and-the-refurb-keeps-saying-that-the-paper-cassette-is-not-seated-correctly#replyForm

Basically there is a plastic pin that tends to break off and stays in the area where the cassette is loaded. It takes up just enough space to keep the cassette from being pushed in all the way. The solution is to turn the printer off, unplug it, then lift up the printer so the broken pin falls out. Once it comes out, the printer will work fine again.

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1 Answer

Epson Artisan 800 continually indicating paper jam error--No jam.


Yes, that fixed the problem on my Artisan 800! Thanks so much for the info about slipping the cr scale back onto the u-guide on the back of the print head carriage, Larry P and dabaker!

For those trying this, the u clip is upside down so, from the front of the printer, you move the CR scale ribbon down a little and in towards you gently, in from the back towards the lower part of the rear of the print head assembly, and it will slip in on the top part of the ribbon into the u shaped groove (which, to be technical, looks more like an n-shaped groove, an upside down u). If it is loose and not clipped in, the CR scale ribbon will bow out easily on both sides of the print head carraige when lightly pressed towards the back of the printer near either side of the print head. (As pointed out in the service manual, do not touch the ribbon with your fingers, particularly if they may be greasy/greasty/gritty; use a clean tool for this-I used a q-tip which worked well for both testing the tension and for pushing it down and back into the proper guide slot.) If the CR scale ribbon is clipped in properly to the print head (properly seated in the n-shaped slot), it will bow towards the back of printer easily ONLY on the side that your press it from (ie left or right) but not on the opposite side of the carriage; the opposite side will remain almost entirely flush to the rear of the print assembly. Remember to press gently; you do not want to stretch or damage this scale ribbon if you can help it. If you have a small dental mirror and good light, you will be able to see the n-shapped clip (it's plastic and black on my 800 clearly. If the ribbon is correctly seated, it will be in the slot at the top and free at the bottom. Because of the use of u-slot in the previous posts, I was confused as to where to fit this in but then figured, nothing to lose and yep, it's actually the n-shaped slot at the top.

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