Question about Dell Photo 964 All-In-One InkJet Printer

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I have a dell 964 all in one printer. It was working great then, it just went blank, power disappeared, I will not power up. I check the connections, the wall outlet. I would like to fix it, I can't imagine it not being fixable.

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Try a known good power cord and wall outlet and see if the printer would power on.If there were any power outages before the printer stopped working, most likely it got damaged by an electrical surge. If the printer powers on after replacing the power cable, check the operator panel display for any error message. Check page 89 of the printer manual for an explanation. The manual can downloaded from the link below:

http://support.dell.com/support/edocs/Systems/PRN964/en/om/om_en.pdf

Posted on May 20, 2011

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From the manufacturer's web-site:

http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=2684&l=en&s=pub&os=WW1&osl=en&catid=&impid=&SystemID=PRN_ALL_A960

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I had a paper jam this morning, cleared the paper jam, and now the printer will not power up. I tried to remove the usb cable, and the power cable, reboot the computer, and replug in the usb and power...


Hi,

First, Make sure that the printer is properly plugged in to a working electrical outlet and that it is hooked up to the computer as indicated. There should be two separate cables running out of your Dell 924, a power cord and a USB cable that communicates with the computer. If both of these aren't plugged in, then the machine will not function properly.

If the lights on your printer aren't working then it means one of two different things:

  • Printer has an internal electrical problem and needs repair or
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Check whether, are you getting power from the socket by connecting some other component..If it works check whether the Power cord is propwerly connected, try pressing the power cord once..

If not the circuit may be damaged, Which cant be repaired inhome, you have to return to DELL service center and make it repaired

Please leave me comment, if you need further assistance
RNJ VINODKUMAR

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unhook the printer from the computer. install the drivers and then hook up the printer. They should self install.

Does the computer tell you it found new hardware?

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