Question about Vtech Mobigo Learning System

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We have 2 VTech Mobigo's one was bought in December and the other in March. Both are having trouble with the cartridges, if you move the system the slightest while playing the game either freezes up or resets as if the cartridge isn't in all the way properly. We keep these games safe in their cases and haven't been damaged at all, some of the cartridges are brand new even and we are still having this problem. Whats going on?

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This is definitely a software problem. I find it surprising that both are acting up. But based on some research that I've done, it doesn't seem to be an unlikely possibility. Many others are suffering from the same problem for this product. If you can, exchange both of them for new ones. Unfortunately, it seems to be a pretty inconsistent product. They should exchange it with no hassle, though, as I'm sure you will not be the first or last customers to experience this problem. Hope this helped
- Frankie

Posted on May 20, 2011

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"If your product still does not work properly, please contact our Consumer Services Department at 800.521.2010 in the U.S. and 877.352.8697 in Canada. They will be able to issue a return authorization and advise you of any replacement/repair fees. Please do not return any merchandise to us without a return authorization. Consumer Services hours in the U.S. are Monday thru Friday, 8:00 AM to 4:30 PM, Central Standard Time and in Canada, Monday thru Friday, 8:30 AM to 5:00 PM, Central Standard Time."

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