Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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The floor/carpet adjustment mechanism doesn't seem to making a difference

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

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VacuumRepair
  • 438 Answers

SOURCE: I have a Dyson DC14

Hello,

This sounds like your roller brush has stopped spinning for some reason. Turn the machine upside down when set to carpeting, and make sure the handle of the vacuum is down, as if you were in the vacuum posistion, and not up like the handle is when you're storing it.

Is your brush roller spinning? If it's not, there are two kinds of agitator brushes on the Dyson DC14, each has it's own troubleshooting.

If your beater brush is perfectly rounded in shape, then you have the newer style Dyson DC14 that doesn't use a clutch mechanism. Either belt has broken, or falled off, and is causing the brush not spin. Here's instructions with a pictorial on how to fix this problem;

Step 1. Unplug the vacuum cleaner.

  • Lay the machine flat on the floor and turn it over so that the base can be viewed.
  • Use a coin to turn the three soleplate fasteners and remove the soleplate as shown.


vacuumrepair.jpg

  • Check the brushbar for blockages and ensure the brushbar is rotating freely by hand.
  • If a blockage is present, carefully use a pair of scissors to cut away any hair and fibres from the brushbar ensuring you do not cut any of the bristles on the brushbar.

vacuumrepair_0.jpg
If the roller brush still doesn't spin after checking and removing any obstructions, then you need to replace the belt (or clutch if you have the early models). Here's a video that explains how to replace the clutch mechanism on Dyson vacuums;





If this failed to fix your problem, or if you have any other problems or questions, please feel free to just reply using the comment box below, I'm always happy to answer anyones questions or concerns. I hope this helped you. Please do be sure to rate my repair, or leave feedback for me if this helped. This is greatly appreciated by the Fixya community.

Chris Jones
GoVacuum.com

Posted on Jan 06, 2011

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askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: Just got my dc33... one

    Hi there,

    I'm sorry to hear you're having difficulties with your DC33. If you're concerned that the brush control doesn't seem to be staying in position, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you to check everything is correct with your machine, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Aug 25, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: while on the carpet setting- when the arm is

      Hi there,

      I'm sorry to hear you're having difficulties with your DC14 Animal. The cleaner's brush control system is designed to make a ratcheting sound to alert you if the brushbar is jammed. Although you've already cleaned the brushbar, it's a good idea to follow the steps shown in our online support guide to make sure you haven't missed any obstructions in the cleaner head:

      http://www.dyson.com/support/help.asp?article=650&product=DC14-ANIMAL_US

      This should allow you to resolve your issue without further assistance. However, if you've checked the brushbar and cleaner head are clear of threads, hair, or other obstructions, but the cleaner still seems to be making the ratcheting noise, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you to identify the cause of the issue, and will be able to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

      Kind regards,

      Jack
      Dyson Online Customer Support

      Posted on Sep 06, 2011

      askdyson
      • 2572 Answers

      Official advice and support for Dyson technology

        Verified Fixya Pro

        SOURCE: carpet setting doesn't seem to

        Hi there,

        I'm sorry to hear you're having difficulties with your DC14. To ensure everything is correct with your machine, please follow the quick troubleshooting checks shown in our online support guide:

        http://www.dyson.com/support/help.asp?article=668&product=DC14-ANIMAL_US

        This should allow you to resolve your issue without further assistance. However, if you've followed the steps shown in the support guide and are still concerned, please call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you to establish the cause of the issue, and will be able to recommend the best course of action.

        Kind regards,

        Jack
        Dyson Online Customer Support

        Posted on Sep 13, 2011

        askdyson
        • 2572 Answers

        Official advice and support for Dyson technology

          Verified Fixya Pro

          SOURCE: The suction seems so strong on the floor that it

          Hi there,

          I'm sorry to hear you're having difficulty using your DC24 on this particular flooring. The cleaner head is designed to adjust automatically to suit the surface being cleaned, and the cleaner's powerful suction causes the soleplate to seal closely with the flooring for high pick-up of dirt and debris. You may find on certain floor types that this makes the cleaner feel a little heavy to push.

          Reassuringly, it sounds as if your cleaner is working correctly - however, if you wish to discuss your issue further with one of our experts, please get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

          Kind regards,

          Jack
          Dyson Online Customer Support

          Posted on Oct 04, 2011

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          Hi Denise,

          DC14 is engineered to adjust automatically to suit the type of flooring you're using it on. You can also use the brush control on the cleaner head to turn the brushbar on for vacuuming carpets, and off for vacuuming hard floors.

          However, if you're concerned the cleaner doesn't seem to be working correctly, please follow the steps shown in our online support guide to identify and resolve any issues:

          http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US

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          While on the carpet setting- when the arm is released- there is a loud noise...doesn't matter if it is on bare floor or carpets-- if on the bare floor setting there is no noise on floor or...


          Hi there,

          I'm sorry to hear you're having difficulties with your DC14 Animal. The cleaner's brush control system is designed to make a ratcheting sound to alert you if the brushbar is jammed. Although you've already cleaned the brushbar, it's a good idea to follow the steps shown in our online support guide to make sure you haven't missed any obstructions in the cleaner head:

          http://www.dyson.com/support/help.asp?article=650&product=DC14-ANIMAL_US

          This should allow you to resolve your issue without further assistance. However, if you've checked the brushbar and cleaner head are clear of threads, hair, or other obstructions, but the cleaner still seems to be making the ratcheting noise, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you to identify the cause of the issue, and will be able to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

          Kind regards,

          Jack
          Dyson Online Customer Support

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          Hi there,

          I'm sorry to hear you're having difficulties with your DC33. If you're concerned that the brush control doesn't seem to be staying in position, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you to check everything is correct with your machine, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

          Kind regards,

          Jack
          Dyson Online Customer Support

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