Question about KitchenAid Refrigerators

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We have a double door freezer on top, refrigerator on bottom. Water has been collecting on the shelves on the left side of the refrigerator. It appears that there is some sort of a vent at the top of the refrigerator section in the back. What could cause this and how can we stop it. There is an amount of water to soak a paper towel per day.

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Hi,

You most likely have a plugged drain tube. First unplug the refrigerator. You will need to remove the back panel in the freezer and locate the drain tube and to defrost it. This panel is quite often a two piece panel that is held in place with 4 or 5 screws or 1/4 inch nuts. If the lower panel can be removed without removing the top panel, this is ideal. Remove the bottom panel. The drain is located on the bottom of this area. If it is plugged, the depression under the coils will be filled with ice. The ice needs to be melted. You can leave the freezer door open for natural defrosting. Also you can use hot water from the faucet. Do not heat water; boiling water could damage certain components in the freezer. Place a couple of bath towels on the bottom of the freezer. Place a large bowl of hot water on the towels. Using a turkey buster, pour water on the ice. Do this about every 5 to 10 minutes until the ice is melted. This should unplug the drain in the bottom of the back panel. When the ice is thoroughly melted. The drain can be inspected. When you pour water in the depression, it should drain immediately through the drain hole allowing for water to drain down, or clear all the tube leading down to the drain pan.

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Posted on May 20, 2011

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