Question about Palm Zire 31 Handheld

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When i start up my zire31palm it goes to the digitizer screen. The "tap the target" keeps going and going. I continuously hit it over and over and it doesn't move on to the next screen. It works when you hit it and moves to the next target (from corner to corner). But it never gets past this screen. I have tried the soft and hard reset hold it for 30 sec and it still does not work . Any idea ?

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  • Avi Auslander May 20, 2011

    The Zire31 is not being supported by Palm any more and item cannot be returned exchange I was counting on answer from you if problem can be fixed.

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Well you are not the first to experience such. possible solutions have been provided befor by palm staff and below is one of the extracts from their staff.

" Paul from Palm here. It sounds from your description that the calibrator is actually looping. If that's the case, you may be able to salvage the situation. It could be that a screen protector is interfering or there is dirt or debris trapped under the edge of the screen. From the Palm Knowledge Library:

If you can access the calibrator, but it loops through the target sequence (repeatedly asking you to tap the targets), there may be a physical problem that's causing your touchscreen to be confused:

* Do you use an adhesive screen protector? A screen protector which is trapped under the screen edge may interfere with touchscreen calibration. Occasionally, just having the screen protector on the screen can cause the issue. Try removing the screen protector.
* You may have debris trapped under the edge of the screen. Use the corner of a piece of thin, stiff paper (copier paper works well) to very gently slide all around the edge of the screen. Don't let the corner of the paper travel more than an eighth of an inch under the screen edge frame. By doing this, you may be able to dislodge small particles of debris trapped under the frame."

hope that helps.

Posted on May 21, 2011

  • Louis Bardugon Oct 29, 2011

    Cleaning along the edges worked, however, I did something that should be done ONLY WITH GREAT CARE! I used a vacuum cleaner with a round, soft bristled brush so as to not run the risk of exerting a strong suction on the screen. I gently pressed down on the edges of the screen with one finger and brushed the soft bristles under the edges. IT WORKED! Finding your suggestion after several days of frustrating research was GREAT. Thanks, Lou Bardugon, Hawthorne, NJ

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Avia,
Sounds like a software problem. How long ago did you buy this product? I would have it swapped out if you could. There isn't much you can do from home. You need an expert to look at it. If you bring it back to the store that you bought it from, they should be happy to exchange it for you, free of charge. It is rarely the customers fault when stuff like that happens. Doesn't sound like water damage to me, so I'd be very surprised if they didn't exchange it for you. You may have to get it reconfigured if you can't exchange it. You'd have to bring it to the store you bought it from and have someone do it for you. This may cost a small charge. The good news is either one of these methods should leave you with a perfectly working Palm Zire for no charge to a very small fee. Hope this helped!
- Frankie

Posted on May 20, 2011

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