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Hi, my hp compaq cn8230 has ceased! I cannot log in because the pointer will not respond even when I plug in a wired mouse. When I press the power button again I get the msg "windows is shutting down" but it freezes. Please tell me there is an easy solution

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  • Leanne Parker
    Leanne Parker May 20, 2011

    I plugged the mouse into the desktop and its working fine. Its definitely the computer, the touchpad and the keyboard are not responding either.

  • Leanne Parker
    Leanne Parker May 20, 2011

    Thankyou, thankyou, THANK YOU!!! I HAVE NOW RETURNED TO THE WORLD OF TECHNOLOGY! CUDOS 2 U!!

  • Leanne Parker
    Leanne Parker May 20, 2011

    Thankyou, thankyou, THANK YOU!!! I HAVE NOW RETURNED TO THE WORLD OF TECHNOLOGY! CUDOS 2 U!!

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  • Master
  • 485 Answers

Hello,

Press and hold the power button for 5-10 seconds and this should shut down the computer. If not, you may want to switch the power supply on the back of the computer to off to shut the computer down.

Regards,
G33k

Posted on May 20, 2011

  • 2 more comments 
  • Leanne Parker
    Leanne Parker May 20, 2011

    my problem hasnt been solved, I cant log in because the pointer has ceased.

  • G33k
    G33k May 20, 2011

    Turn the computer off, remove the mouse and replug it back in. Turn on the computer and see if the mouse works. If not, try using a different mouse or use the mouse on a different computer. If the mouse does not work on another computer then we know the mouse is bad. If it does then we narrowed the problem down to the computer.

  • G33k
    G33k May 20, 2011

    Well it sounds like the computer is just freezing up..What did you do before the problem started? Did you install any software? If so, you can boot into safe mode and do a system restore to a point before the problem started. To do this, as the computer is booting keep pressing the F8 key and you should get a menu. In this menu, choose Safe mode with Network. Go to Start > Programs > Accessories > System Tools and choose System Restore. Depending on your version of windows system restore could be under Administrative tools and not accessories.

  • G33k
    G33k May 20, 2011

    my pleasure and if you can rate my solution!

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