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Re: Need a printhead
Off hand I dont know the part number any longer.
Price from Xerox would be $750.
Look up on Google a business called "the parts drop".
Call and ask for Britt see if he has one, he would be a lot cheaper
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The 37,002 error code is for a defective heater in the printhead 650-4354-00. There is no reset or workaround for this error.
Unfortunately, the part is fairly expensive, but the C2424 is such a workhorse, you may want to repair it.
This error is a Printhead error, but in this case is usually more probable to be caused by the Electronics Module.
The Printhead part number is 650-4354-00 The Electronics Module is 119-6427-03
I suspect the actual error code was 19,003.48
The printhead and wiper could be heated to soften the ink.
Enter Diagnostics by holding the back arrow and "i" button while powering up. Go to the Monitor menu and turn on "All Heaters" After a few minutes, it should be able to be moved away.
This situation may have broken 2 Camshafts and perhaps even motors. If you continue to get an error 07,010 then buy this kit "C2424-Z2" It may require a technician to install.
The process motor has stalled while moving the Printhead.
You need to check the wiring to the printhead for proper routing. Then, remove the printhead and check for ink spills in the tilt and drive gears. Then, check the gears in the Process gear drive train are correctly aligned, in the coerrect home position, and not damaged.
the error code is "printhead stuck in the tilted position or not tilting properly over the CAM, due to problems with the process motor gearbox" the 6375 is your print count, are you under warranty still by xerox?
-Carl, please let me know if this helps.
Here is what you need. Its is easily replaced through the maintenance drawer on the right side of the printer
Standard-Capacity Maintenance Kit, Work Centre C2424
Up to 10,000 pages
Extended-Capacity Maintenance Kit, WorkCentre C2424
Up to 30,000 pages