Question about Facebook Social Network

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My Facebook account was hacked by a virus. When I realized this I tried changing my password from within my account but kept getting the message beginning with "sorry, something went wrong". Then tried resetting my password by clicking "I forgot my password". I received the reset code but then got that same error when I tried to reset my password. I have been unable to access my account since. I keep getting the same error. What can I do?

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  • pauldruzin May 20, 2011

    But I tried from 2 different computers besides the one that the problem started from. I have always been using safari on a mac. Could that be the problem?

  • pauldruzin May 20, 2011

    I completed that formyou duggested to find my account and came to the page marked ;



    Is this your account?



    I then was back with the same problem.

    I said yes and they sent my email a resetting code but when I enter it, it gives me the

    Sorry, something went wrong




    error.

    Can anything be done? There seems to be no way to contact them

  • pauldruzin May 20, 2011

    As I wrote above, it doesnt matter which computer I try from. When ever I try to change or reset my password it says "sorry, something went wrong"

  • pauldruzin May 20, 2011

    They only show me a picture and ask if it is my account. I reply yes then they allow me to type in a new password but then I get the errorr again.

    Just to make sure that this service with you is not charging my visa for each new question is it?

  • pauldruzin May 20, 2011

    Thank you, Your service has not been charging my credit card with every answer has it?

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Hi

First you need to remove that virus in your computer using a ANTI VIRUS SOFTWARE. There are lots of free trial antivirus nowadays. Try AVG and try to delete this file associated with the virus.Then try to reset again the password.

Another way to log on your facebook account is by changing a new internet browser like FIREFOX, CHROME OR OTHERS. Then try to log on again your password.

Otherwise, you have to reformat your computer again to get rid of the virus in your computer. By then, sure it will works 100% fine.

Please rate and make a comment if you find this solution very helpful and might help others as well. Post more comments if you need more help.

Regards and thank you for using Fixya !

Posted on May 20, 2011

  • 3 more comments 
  • Benjamin Jr Singson May 20, 2011

    Safari is not the issue but the virus that prevents you from log in to your facebook account or much worst that someone hacks you facebook account and changes the setting.



    If it is not accessible even resetting your password try to address the issue to the facebooks administrator and they will send you replies by email to prove that was indeed your account.



    Here is the link and complete the informations needed. https://www.facebook.com/help/contact.ph.... Use other computer if necessary to address the facebook administrator.



    Good Luck








  • Benjamin Jr Singson May 20, 2011

    Did you tried it with other computer and log in was successful? If you can log on with other computer, The problem might be the virus which is manipulating your computer. This needs to be reinstall the MAC OS again to get rid of the virus.

  • Benjamin Jr Singson May 20, 2011

    But facebook reply you with a series of questions to prove that it as your account. Wait for their replies regarding your account. As you said, it cannot be log in with the reset password. Continue contacting facebook administrator to help solve your problem.

  • Benjamin Jr Singson May 20, 2011

    My friend, just a little patient and wait for 1-2 days and 100% you can access again your facebook accounts. I seems they are upgrading your account or there is problem with your account.

  • Benjamin Jr Singson May 21, 2011

    Yes, only 1 time charge only to solved the problem. Regards

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My Facebook account has been hacked! How do I get it back?
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I need to be clear from the start: I can't guarantee you'll get it back. Much depends on whether or not you set up recovery options before you lost it, and whether or not you kept those options up-to-date.
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