Question about Facebook Social Network

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My Facebook account was hacked by a virus. When I realized this I tried changing my password from within my account but kept getting the message beginning with "sorry, something went wrong". Then tried resetting my password by clicking "I forgot my password". I received the reset code but then got that same error when I tried to reset my password. I have been unable to access my account since. I keep getting the same error. What can I do?

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  • pauldruzin May 20, 2011

    But I tried from 2 different computers besides the one that the problem started from. I have always been using safari on a mac. Could that be the problem?

  • pauldruzin May 20, 2011

    I completed that formyou duggested to find my account and came to the page marked ;

    Is this your account?

    I then was back with the same problem.

    I said yes and they sent my email a resetting code but when I enter it, it gives me the

    Sorry, something went wrong


    Can anything be done? There seems to be no way to contact them

  • pauldruzin May 20, 2011

    As I wrote above, it doesnt matter which computer I try from. When ever I try to change or reset my password it says "sorry, something went wrong"

  • pauldruzin May 20, 2011

    They only show me a picture and ask if it is my account. I reply yes then they allow me to type in a new password but then I get the errorr again.

    Just to make sure that this service with you is not charging my visa for each new question is it?

  • pauldruzin May 20, 2011

    Thank you, Your service has not been charging my credit card with every answer has it?


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First you need to remove that virus in your computer using a ANTI VIRUS SOFTWARE. There are lots of free trial antivirus nowadays. Try AVG and try to delete this file associated with the virus.Then try to reset again the password.

Another way to log on your facebook account is by changing a new internet browser like FIREFOX, CHROME OR OTHERS. Then try to log on again your password.

Otherwise, you have to reformat your computer again to get rid of the virus in your computer. By then, sure it will works 100% fine.

Please rate and make a comment if you find this solution very helpful and might help others as well. Post more comments if you need more help.

Regards and thank you for using Fixya !

Posted on May 20, 2011

  • 3 more comments 
  • Benjamin Jr Singson May 20, 2011

    Safari is not the issue but the virus that prevents you from log in to your facebook account or much worst that someone hacks you facebook account and changes the setting.

    If it is not accessible even resetting your password try to address the issue to the facebooks administrator and they will send you replies by email to prove that was indeed your account.

    Here is the link and complete the informations needed. Use other computer if necessary to address the facebook administrator.

    Good Luck

  • Benjamin Jr Singson May 20, 2011

    Did you tried it with other computer and log in was successful? If you can log on with other computer, The problem might be the virus which is manipulating your computer. This needs to be reinstall the MAC OS again to get rid of the virus.

  • Benjamin Jr Singson May 20, 2011

    But facebook reply you with a series of questions to prove that it as your account. Wait for their replies regarding your account. As you said, it cannot be log in with the reset password. Continue contacting facebook administrator to help solve your problem.

  • Benjamin Jr Singson May 20, 2011

    My friend, just a little patient and wait for 1-2 days and 100% you can access again your facebook accounts. I seems they are upgrading your account or there is problem with your account.

  • Benjamin Jr Singson May 21, 2011

    Yes, only 1 time charge only to solved the problem. Regards


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use a password with capitals and lower case
if not try numbers and letters
write that password down
have it away from the computer and never loose it

dont use that password twice on that computer
change it each month or at random
pay more for anti hacking and malware virus protection

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Can't get into facebook

Hi Lisa, Unfortunately there's lots of scammers and hackers on Facebook, The link below is a YouTube video shows how easy it is for anybody to hack your facebook and change your pass word to lock you out.... Then message your facebook friends to hack and scam then EVEN OUT OF MONEY.........
Omar gets his Facebook account hacked live on air

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Help me recover my Facebook account. Got a new phone and it keeps wanting me to open another account. I just want my account that I use all the time. Please help me.

How do I recover my hacked Facebook account?
Facebook account hacks are unfortunately common. I'll look at the process Facebook takes you through to recovery a hacked Facebook account.
My Facebook account has been hacked! How do I get it back?
Unfortunately with the popularity of Facebook comes the popularity and frequency of Facebook accounts getting hacked or stolen.
I need to be clear from the start: I can't guarantee you'll get it back. Much depends on whether or not you set up recovery options before you lost it, and whether or not you kept those options up-to-date.
Let's walk through the process.

Underneath the password field of the Facebook login is a link:
Facebook Can't Login Link
It may say "Can't log in", "Forgot your password?" or something similar. Click that.
You may then be asked to "Find Your Account":
Facebook Find Your Account
The best thing to enter here is the email address that you normally use to log in. If, for some reason, that doesn't locate your account, the hacker may have deleted the account or changed the email addresses associated with it. Try entering the phone number you previously associated with the account, or your full name as you previously entered into your Facebook profile.
Assuming you can identify your account successfully, you'll then be asked why you can't login:
Facebook Asking Why
Since we're talking about hacked accounts, select that and click on Continue.
The first option presented is simply a password reset link:
Facebook Reset Password Option
As you can see, that's the only option I have available with this account at this time. So I'll click Continue. (If you have additional email accounts associated with your Facebook account, the password reset link will be sent to all of them. If you have a mobile number associated with your account you may be given the option to use a text message instead. In both of these cases the additional account or mobile number must be set up before you need it, while you have access to your account.)
Facebook then presents this page:
Facebook Enter Code Page
and also sends a message to the listed email address:
Facebook Reset Password Code
After entering the code Facebook presents the option to select a new password:
Facebook New Password Entry Form
Enter the new password twice and click Continue.
You now have control of your account once again.
Since your account was hacked, Facebook will now take you through some extra steps to secure the account from future threats.
Facebook Secure Your Account
Do not skip this step! This will look at the common changes hackers make, help you recover, and help you prevent this from happening again.
First, Facebook will verify the email address(es) associated with your account:
Facebook Validating Email addresses
Make sure to check the email address(es) that are correct and to which you have access. Leave the others unchecked, and click Continue.
Facebook then reviews your email account password status:
Facebook Email Password
This is not your Facebook password. This message is asking if you are certain that you are the only person who knows the password to your email account. Anyone who can access your email by virtue of knowing your email account password can, in turn, access your Facebook account.
Once you are certain that your email account is secure, check the box and click Continue. If you are not certain, open another browser window and go change the password to your email account, and take whatever other steps are necessary to secure it first.
Facebook makes a couple of additional recommendations:
Facebook More Security
Login approvals use techniques such as SMS messages and automated voice to give you a confirmation code prior to letting you log in. You can bypass this on computers into which you log in frequently. A potential hacker would be unable to log in because they would not have the phone associated with your number.
A verified mobile number is a way to reset your password and recover the account should you lose access to your email account.
And finally Facebook suggests you review your recent activity to undo anything that the hacker might have done while having control of your account:
Facebook Activity Review Suggestion
Naturally I recommend you take a few minutes and do this now as well.
But what if...
The scenario above represents the best case scenario: you still have access to the email account associated with your Facebook account.
But what if you don't?
The sad truth is you may never get your Facebook account back.
If you no longer have access to the email account associated with your Facebook account
and you never set up additional email accounts associated with your Facebook account
and you never set up a mobile phone associated with your Facebook account
and you never set up Facebook's "Trusted Contacts" to help should your account be lost
AND your account is hacked or you lose your password...
THEN you cannot prove to Facebook that you have any right to access that account.
Facebook will not give it back to you, simply because they have no way to know that you're not just another hacker trying to steal the account.
As you proceed through the recovery process, make sure to read all instructions that Facebook gives you completely. On several of the items there's a "I don't have access to this any more" link that may take you to additional options that perhaps you can use. If you can't, however, you may be out of luck.

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Why i can not get into my facebook account?

Someone might have hacked into your Facebook or you clicked on a virus that locked you out of Facebook.
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2) Fill in the information and "continue"
3)Enter your Password and Continue.
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Hi, someone has hacked my account, i tryed to reset pswd but it said ive reached amount of reset, so i cant acces to my account help me, facebook doesnt have any phone number or email contact wich i can...


If you changed already the password, then it is unlikely an hacker. When the account is hacked, the hacker discovers your password, and use a regular login that can be performed by a person or by a software.
If the password gets changed, the hacker will loose access, at least for a while.
If you keep getting the problem after changing the password, then it may be a virus.

Click here and follow the steps in Facebook help.

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Follow this link to Facebook security page used to report a hacked profile. They should respond to you within 3-5 days.!/help/contact.php?show_form=hack_login_changed

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Urgent Facebook Problem

I assume that you kill the virus. First you have to be sure that the virus is kill,
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