Question about Maytag Neptune MAH5500B Front Load Washer

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Maytag Neptune door will not unlock after end of last cycle. I have tried turning off, unplugging, and have checked for blockage in drain hose. It will eventually unlock but its hours or sometimes days later.

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  • Maytag Master
  • 19,396 Answers

Hi.

When the door does not unlock it is usually because the control unit does not detect that water has drained completely from the inside of the machine. The first problems to check are related to drain system.

Check the drain hose height setting. If hose is not well placed you get water back inside the tub. Do a test with drain hose down in a bucket.

Check the drain pump and hose connected to the pump. The pump is located at t bottom side of the appliance, there should be an access panel held by 4 hex screws to reach the pump. Disconnect hose from pump and remove blockage if any.

After checking all that, clean or replace the pressure switch.
Before replacing the pressure switch try cleaning the hose connected to the switch. There was also an old trick of blowing into the switch to make click a stuck switch (manufacturer says not to do this as you risk to break a good switch). Clean also the switch inlet. Most of the problems with pressure switch are given by detergent blocking the switch.

If there is no problem with drain system, and replacing pressure switch does not fix the problem, then there is a problem with timer board, not disengaging the door latch or with the door latch motor. The door latch wax motor is tested by reading Ohms. If motor is good it will show about 1500 Ohms. If the motor is good, pressure switch is not the problem, and drain system is good, then the problem is usually the control module. This part is more difficult to test and testing must be done by a technician.

The control module is rarely the problem. First test all the rest, starting from drain system and pressure switch.

Disconnect power before performing maintenance.


Here all parts and diagrams for your appliance.

Regards.

Ginko

Posted on May 20, 2011

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May tag Neptune showing codes


Error codes appear when there are problems with the door, the inflow and drainage of water and the motor.

Do
Your Maytag Neptune washer displays the "do" help code when the washing machine is trying to start a cycle, but the door is open or not locked properly. If this message is displayed, close the door securely and restart the washing cycle.

FL
The "FL" code indicates that the washing machine was unable to lock the door after you closed it. Open and close the door tightly, then restart the washing cycle.

Sd
The "Sd" code indicates that you have added too much detergent to the washing machine and your laundry has too many suds. The machine will stop displaying this code if it has successfully run the suds recovery cycle, which removes the excess suds from the wash load. If the code remains, reduce the amount of detergent in the load. Use less detergent for similar loads of laundry in the future.

PF
The "PF" code indicates that a power failure has occurred. Restart the wash cycle. If the code still appears, check that the washing machine is still plugged in to the electrical outlet.

Nd
The "nd" code indicates that your Maytag Neptune is not draining as it should. Check that the drain hose isn't kinked and that the stand pipe isn't clogged. If you find either of these problems, fix them before restarting the washing cycle.

LO
The "LO" code appears when the washing machine has finished the selected wash cycle, but cannot unlock the door. Verify that the door is closed properly, push the "Off" button, and wait two minutes. The door should unlock and the error code will disappear. If the error code remains, unplug the washing machine, wait two minutes and plug it back into the electrical outlet.

Lr
The "Lr" code indicates that the washing machine's motor is not running as it should. Have your Maytag Neptune washing machine serviced by a certified Maytag repair professional. Maytag Neptune Priority One Service: (888) 462-9824

NF
The "nF" code appears when the washing machine has tried to fill with water and has failed. Verify that the inlet hoses aren't kinked and that the faucets are fully open.

Od
The "od" code appears when you must open the washer door. The Maytag Neptune washer requires that you open the door between cycles.

Other Codes
* If your Maytag Neptune washing machine displays any codes that are not listed above, contact Maytag Neptune Priority One Service for assistance. Maytag Neptune Priority One Service: (888) 462-9824


Hope this helps (remember to rate and comment this answer).

Apr 03, 2011 | Maytag Dryers

1 Answer

I have a Maytag front load washer. The washer will not drain and the door will not unlock. All of the power sources and hoses have been checked, is there a way to manually unlock it?


If you have a wet dry shop vac you can use it. Connect it to the end of the drain hose and remove the water that way and the door should unlock.
Once the water is gone you will need to check the drain pump and hoses for anykind of obstructions.

Jan 02, 2011 | Maytag Neptune MAH5500B Front Load Washer

2 Answers

If you get the FL how do you get the door to open??


  1. Your Maytag Neptune washing machine displays error codes, also called "help codes," to identify specific problems with your washer. Once you close your Maytag Neptune's door, the machine locks the door, goes through the selected wash cycles and unlocks the door when the laundry is finished. Error codes appear when there are problems with the door, the inflow and drainage of water and the motor.
  2. Do
  3. Your Maytag Neptune washer displays the "do" help code when the washing machine is trying to start a cycle, but the door is open or not locked properly. If this message is displayed, close the door securely and restart the washing cycle.
  4. FL
  5. The "FL" code indicates that the washing machine was unable to lock the door after you closed it. Open and close the door tightly, then restart the washing cycle.
  6. Sd
  7. The "Sd" code indicates that you have added too much detergent to the washing machine and your laundry has too many suds. The machine will stop displaying this code if it has successfully run the suds recovery cycle, which removes the excess suds from the wash load. If the code remains, reduce the amount of detergent in the load. Use less detergent for similar loads of laundry in the future.
  8. PF
  9. The "PF" code indicates that a power failure has occurred. Restart the wash cycle. If the code still appears, check that the washing machine is still plugged in to the electrical outlet.
  10. Nd
  11. The "nd" code indicates that your Maytag Neptune is not draining as it should. Check that the drain hose isn't kinked and that the stand pipe isn't clogged. If you find either of these problems, fix them before restarting the washing cycle.
  12. LO
  13. The "LO" code appears when the washing machine has finished the selected wash cycle, but cannot unlock the door. Verify that the door is closed properly, push the "Off" button, and wait two minutes. The door should unlock and the error code will disappear. If the error code remains, unplug the washing machine, wait two minutes and plug it back into the electrical outlet.
  14. Lr
  15. The "Lr" code indicates that the washing machine's motor is not running as it should. Have your Maytag Neptune washing machine serviced by a certified Maytag repair professional.

Dec 06, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Washer tub won't empty even thoufh whole cycle done


you need to get the drain hose out and lower it into a bucket and let gravity do the rest, all the hose has to be lower than the water level in the machine though, and get the drain pump and sump checked out for blockages after.

Jul 23, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Maytag Neptune door lock stuck!!!


Try these steps:

1.) Take the washer outside. 2.) Loosen the two screws on the back panel and remove the back panel. The pump sits on the left-side of the opening. There's a black water hose with a metal clamp; 3.) squeeze the metal clamp with your fingers until it's loose enough to slide away from the pump. 4.) Separate the hose from pump and the trapped water will pour out and the door will then open; and 5.) clear any blockage from the drain hose and the pump.

Jul 01, 2009 | Maytag MAH6700AWW Neptune Front-Load...

1 Answer

My maytag neptune washer will not perform the final spin cycle. Therefore the clothes are still wet. Any solutions


Maytag washer parts, GE washer parts, and other brand names on the market are all designed to work interdependently with each other. This system starts to break down if even one part begins to encounter difficulty. Your washer's spin cycle flings a large amount of water out of the clothes, but if the water can't drain, the clothes will soak it all back up, defeating the purpose of the cycle. Excessively wet clothes after the spin cycle may not be caused by faulty washer parts, but rather a blocked drain is a very good bet. Check the drain line for a blockage and try again. If your hose is kinked or bent, this can also cause a drainage problem. The failure of one simple part creates a larger problem for all the washer parts. What can cause a blockage? A number of items; paper left in the pockets of your jeans, coins or other debris, even socks. Check your hoses, and make sure your laundry has empty pockets for future loads.

Feb 18, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

No Spin Cycle


Your machine won't go into spin cycle most probably because it awaits for pump to start extracting water out of the basket. If the "Door Locked" light is on th an it means that either filter, pump or drain hose are clogged (unless pump burned). Turn off machine, unplug the machine, clean the filter, check for foreign objects inside filter and pump housing and finally check/unclog the drain hose.

Apr 23, 2008 | Maytag Neptune MLG2000A Front Load Stacked...

1 Answer

Draining


if you select drain spin and you hear the pump running then check all the hoses for blockage if you dont hear the pump running then make sure your door is locking

Jan 19, 2008 | Maytag Neptune Washer

1 Answer

Magtag Front Load


The drain pump is jammed or one of the drain hoses has a blockage. Unplug the machine from the wall and remove the drain hose where it connects to the plumbing under the sink/tub. Check the spigot for any blockage. Next remove the drum to pump hose from the drain pump and inspect it for any obstruction. Feel inside the drain pump and try to turn the impellar by hand. The pump should turn freely. If it does not turn freely, it is seized and has to be replaced.

Oct 19, 2007 | Maytag MAH6500 Neptune Front Loading...

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