Question about Maytag Neptune MAH5500B Front Load Washer
When the door does not unlock it is usually because the control unit does not detect that water has drained completely from the inside of the machine. The first problems to check are related to drain system.
Check the drain hose height setting. If hose is not well placed you get water back inside the tub. Do a test with drain hose down in a bucket.
Check the drain pump and hose connected to the pump. The pump is located at t bottom side of the appliance, there should be an access panel held by 4 hex screws to reach the pump. Disconnect hose from pump and remove blockage if any.
After checking all that, clean or replace the pressure switch.Before replacing the pressure switch try cleaning the hose connected to the switch. There was also an old trick of blowing into the switch to make click a stuck switch (manufacturer says not to do this as you risk to break a good switch). Clean also the switch inlet. Most of the problems with pressure switch are given by detergent blocking the switch.
If there is no problem with drain system, and replacing pressure switch does not fix the problem, then there is a problem with timer board, not disengaging the door latch or with the door latch motor. The door latch wax motor is tested by reading Ohms. If motor is good it will show about 1500 Ohms. If the motor is good, pressure switch is not the problem, and drain system is good, then the problem is usually the control module. This part is more difficult to test and testing must be done by a technician.
The control module is rarely the problem. First test all the rest, starting from drain system and pressure switch.
Disconnect power before performing maintenance.
Here all parts and diagrams for your appliance.
Posted on May 20, 2011
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Posted on Jan 02, 2017
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