Question about Simplex Kaba Ilco Unican 1000 keyless lock

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I changed the batteries then initialized it and it won't work. I can access it with the emergency card. I tried to reprogram it and it always says can't establish connection with the lock. It has worked in the past.

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The Unican 1000 locksets are pushbutton locks and do not use a card for access. I think you may not have referenced the proper model that you are having problems with.

I'm including a link to Kaba Ilco products page where you can research your model of lock:

You may find that your lock is under the E-Plex series, which use card access.

Also to be found on that page is a link to "Literature and Support" which you can expand to take you to the proper information grid for your model of lock.

The Literature Grid contains links to PDF files which have headings for the Manual, Parts List, Instructions Charts, etc. The Instructions Charts may be of most interest to you because they contain troubleshooting information.

In order to view these PDF files,, you will need Adobe Reader installed on your computer. There is a link on the Grid page to Adobe Reader if you don't already have it installed.

Near the top of the Literature Grid page you will find a link called "Contact Us", and under that link you will find links to Customer Service and Support and Technical Support which will allow you further assistance by Kaba Ilco support, either by email or by calling them toll-free.

I hope this information helps. Good luck!

Posted on May 21, 2011


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