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Safety precaution in trouble shooting of personal computer

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Welcome to FixYa!
As a technical support myself, these are the precautionary measures I follow before I troubleshoot a problem.

  • Make sure you have a back-up disk of all the important files you have on your computer. Make sure you at least update your backup file once a day because you'll never know when your computer will encounter a problem.
If its the computer hardware or a part of it:
  • For extra safety, unplug it first.
  • If there is smell or a smoke, stop immediately what your doing, unplug the computer from the wall and let it cool. Make sure you do not have any hand jewelry to avoid electrocution.
  • Never service a non-serviceable. If there is a label that says something about this, take it seriously. You don't want to make it worse.
If its a software problem like internet connection, or etc...
  • Analyze the problem first.
  • Isolate the cause (is it the website?the internet connection?or the program itself) for this will make your troubleshooting easier and less likely to cause you time because you'll know on what you should be looking for.
Hope this helps for these tips have been working for me all this years. Thank you for using FixYa!

Posted on May 20, 2011


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