Question about Washing Machines
Had the same problem after a move. After intense research, discovered transport bolts were installed to support the drum suspension system. Remove all four bolts and this should solve the spin problem.
Posted on Jun 07, 2010
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Posted on Jan 02, 2017
SOURCE: Off-Balance Duet Washer
spin basket surport is defective..put unit in spin without clothes do it bang and clang,,sound like train ,or airplane,,if so contact whirlpool your under warrranty for spin basket..onthejob
Posted on Feb 07, 2009
old duets have nut on rear pulley that becomes loose. remove rear panel and tighten nut. check while spinning by hand if pop is felt. if it rotates smoothly then you may need new shocks on tub
Posted on Mar 14, 2009
Try this for re-setting the balancing mechanism:
With the washer empty, tip tip it forward so that it is just sitting on the front feet. Hold it there for a few seconds, then gently lower the back down. (Often there is a mechanism in the back feet that automatically levels it for you--if this doesn't work, check that the back feet are not damaged.)
Posted on Mar 16, 2009
There was a recall on the washer base, which caused the unbalanced problem. Find Technical Buletin TDL-0050B-B issued by Matag.
Posted on Oct 09, 2009
It appears your vibration damper(s) has failed in this instance.
For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...
FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.
PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.
If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.
Anything too complicated or beyond your scope should be handled by a professional.
If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.
Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question
Posted on Oct 01, 2010
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