Question about Canon FAXPHONE L80 Laser

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Can't Receive Faxes

I am having issues receiving faxes on our fax machine. It was just brought to us from another one of our locations and we plugged it in and now are unable to receive any faxes on it. We can send them out okay but cannot receive. Please help!

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  • lavoniamt Aug 18, 2008

    Promotional faxes are coming through fine everyday. However, we can not receive any of our business faxes. No changes have been made to the fax. Please Help ASAP.

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Promotional faxes are coming through fine everyday. However, we can not receive any of our business faxes. No changes have been made to the fax. Please Help ASAP.

Posted on Aug 18, 2008

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Brother mfc- 665cw, receiving faxes


From the Brother web site.


Description of Problem 100000018247
When I launch PC-Fax Receive Program, I receive an error stating: The Fax Receive program must be started to receive PC faxes. What can I do?pc fax rx

Description of Solution 200000023257
You may receive this error if the pc fax application is closed and you have faxes stored in the memory of the machine. To resolve this issue,you will need to print the faxes already stored in the memory of the machine. To print the faxes, please follow these steps:

1. Press the MENU key.

2. Press the UP OR DOWN ARROW key to select Fax.

3. Press the OK key to confirm your choice.

4. Press the UP OR DOWN ARROW key to select Print Fax.

5. Press OK.

6. Press the BLACK START key.

- Your Brother machine will print the stored faxes.

7. Press the STOP/EXIT key to exit the menu.

8. Once the stored faxes have been printed, click WINDOWS/START, (ALL) PROGRAMS, BROTHER, XXX-XXXX (X = MODEL NUMBER), PC-FAX RECEIVING, XXX-XXXX or RECEIVE (depending on your operating system).

9. The Brother PC-fax receiving icon will now appear in your Windows Task Tray indicating that Brother PC-Fax Receiving is active.

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My fax machine will send faxes but not receive them. I have made sure it is plugged in and connected but no faxes will come through. Please Help!


If you have an answering machine, have it answer at three rings. Have the fax answer at five rings. Let the answer machine go thru it's cycle, and see if the fax picks up.

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I cannot receive the faxes. everything else works


It could be a number of things. Could be a phone line issue.

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What is the make and model?

Call the fax machine from a regular phone to see if it answers.

I think you have some sort of phone line problem.

Fax machine modems are good or bad, nothing in-between.

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Are you able to receive faxes from others from the same location, if not just ask her to consult her service provider and ask to get the no checked of yours why is it that you she is not able to send fax to you only as your fax machine is capable of sending and receiving fax from others it should be dsome issue with her service provider.
If it was your All-In-One printer thrn you should not have received faxes from any one, not a specific number.

Good Luck

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The machine is probably set to "manual receive." Check the receive mode. In "Manual" mode the machine will ring until the start" button is pressed. Fax mode will allow the machine to receive faxes as will the "Auto" mode which will allow both faxes and telephone calls automatically.

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MAKE SURE YOUR PHONE LINE IS PLUGED INTO THE JACK ON THE FAX THAT IS MARKED LINE ALSO CHECK THAT THE MODE KEY IS SET TO FAX

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make sure the phone line is plugged into the port marked "line" not "phone"

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