I am having issues receiving faxes on our fax machine. It was
just brought to us from another one of our locations and we plugged it
in and now are unable to receive any faxes on it. We can send
them out okay but cannot receive. Please help!
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First, plug a phone line to the 'Tel' port on the left side. Manual receive fax, pick up handset when fax is ringing and press 'Start' when you hear fax tone.
Auto receive - set the receive mode to 'Fax Only'
The machine is probably set to "manual receive." Check the receive mode. In "Manual" mode the machine will ring until the start" button is pressed. Fax mode will allow the machine to receive faxes as will the "Auto" mode which will allow both faxes and telephone calls automatically.