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Can't Receive Faxes

I am having issues receiving faxes on our fax machine. It was just brought to us from another one of our locations and we plugged it in and now are unable to receive any faxes on it. We can send them out okay but cannot receive. Please help!

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  • lavoniamt Aug 18, 2008

    Promotional faxes are coming through fine everyday. However, we can not receive any of our business faxes. No changes have been made to the fax. Please Help ASAP.

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Promotional faxes are coming through fine everyday. However, we can not receive any of our business faxes. No changes have been made to the fax. Please Help ASAP.

Posted on Aug 18, 2008

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1 Answer

My fax machine MX532 won't let me send a fax though the machine


Hello,

This is probably an issue for the receiving fax. Try this:

1. Find a piece of paper and write fairly large:
Call me if you get this
Your name
Your phone number

2. Send this to a different fax machine at a different company and location. If it works, then attempt to send it to the same fax you initially attempted.
- If it works then your document may be too large and you will have to send it over a couple pages (or less at a time).
- If it doesn't work then there is a compatibility issue with either your or the receiving end fax machine. You will have to find an alternative fax number to a different model fax machine. Don't expect the company on the other end to just change out their fax machine but they may have another model at a different phone number.

Another alternative - you can attempt to scan your documents and send them by email but check with your and the receiving destination security departments.

Best wishes,
Joe

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1 Answer

When recived fax it half the size of A4 paper.but when i send fax ok.


If you are able to make copies ok, I mean you get a full page of the copy, but when receiving a fax you're getting only half a page that could be a problem with the line. First, let's make sure you have all the settings right. Make sure that you have the phone cable plugged in to the port where it says line at the back of the fax machine with the other end going directly to the wall jack. (If that is a digital phone line that you have, the more that you'll have difficulty in receiving faxes, because fax machines are designed to work on analog phone lines only) Also, try turning Off your Error Correction Mode (could be found either on Basic or Advanced fax settings) If you have an answering machine on the same line with the fax, set it to 2 rings lower than the fax machine's number of rings, that way when a call comes in, the answering machine picks it up first, if a fax tone is heard, fax machine picks up. It is not recommended if you have a voicemail on the same line with the fax, if you do, it's either request to turn it off from the phone company or request for a distinctive ring, then set the distinctive ring by accessing your Advanced fax settings.
If you have all those notes above set, and you're still not being able to receive your faxes, let's check on your line. Try to plug the fax machine to a different wall jack and have someone send you a fax, if you receive the fax, then the wall jack where your fax was previously plugged in to must be faulty. Call your phone service provider for the issue.
If you're still having the same issue with the fax, with it plugged in on a diff wall jack, call the customer care hotline for your product.

Apr 26, 2011 | Office Equipment & Supplies

1 Answer

Receiving Fax


The most common problem with fax units are a line problem. Try this fax on a line at another location. This is a simple way to tell if its your fax or a line issue.

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1 Answer

Hp 5610 won't receive fax from lexmark fax


Are you able to receive faxes from others from the same location, if not just ask her to consult her service provider and ask to get the no checked of yours why is it that you she is not able to send fax to you only as your fax machine is capable of sending and receiving fax from others it should be dsome issue with her service provider.
If it was your All-In-One printer thrn you should not have received faxes from any one, not a specific number.

Good Luck

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1 Answer

Cannot receive faxs


The majority of non receive issues are phone line problems.
3 conditions must exist for a fax to receive, the phone line voltage must be high enough, the phone line current must be high enough the the DB gain must be correct.
A fax receive should be viewed in the same way a remote controle works.
When you send a fax, you manually access the phone line when you select send, you connect to the phone line, normally via a relay. Once that physical connection is made, it can send anything. Maybe not well, but it will send.
Where as receiving is an electrical signal that activates the machine. If your phone line is not up to standard, its like haveing a remote control with weak or dead batteries and trying to turn on your TV with those weak batteries in it.
Issues, simply a bad phone cord between the machine and phone jack. Some resistance may have acrured over the years. The phone jack itself may have a poor connection.
A staticy phone line will cause a fax not to pick up. Plug a phone into that line and see if there is any noticible static.
Multiple devices plugged into the phone line with the fax machine. ETC an answering machine, credit card machine, etc can cause more of a draw on a shared line, if that is the situation, at least for a test, remove everything but the fax machine from the line and see if it receives then.
Rarely if the machine can send and not receive is the machine an issue.
Have your phone lines checked well and that sould resolve the issue. And make sure the line is not plugged into the extension or phone jack on the machine, but plugged into the line jack. That is also a common problem.

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5 Answers

Can't receive fax but can send


Call your cell phone from the fax machine and check the caller ID to make sure that it is the correct number for your fax machine. Next, call the fax machine from you cell phone, and make sure the fax machine rings. Problems like these are almost always a phone line issue, not the machine.

Don't forget to rate your solutions please.

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1 Answer

Brother 1270E won't receive faxes


make sure the phone line is plugged into the port marked "line" not "phone"

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