Question about Lexmark Pro901 All-In-One Inkjet Printer

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We just bought the Pro901 about 3 weeks ago and it has been working fine until today when we got a "Printhead" error. Following the instructions on the machine we removed the printhead and wiped it per instructions. replaced it and still get the error message to take the printhead out and replace it. We did notice that it seems that one single stripe does not clean off when the head is wiped. Is this a faulty printhead?

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  • Official Brand Answer
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Updating the firmware for your Lexmark Pro901 printer will help fix the problem. You will need to get rid of the error first before you can successfully update your printer. Follow the steps below:

1. Open the cover of the printer > remove the printhead. If the printhead will not go to the center, turn off the printer and pull the printhead to the center.

2. Once you have the printhead removed, close the cover of the printer and turn on the printer.

3. It will ask you to "Open Cover to Install the Printhead". Press the Home icon.

4. It should take you back to the Main menu.

5. Proceed with the firmware update, go to http://bit.ly/p905fw.

6. Once the firmware update is successful, you may reinstall the printhead. Follow the steps on the printer screen.


Source: There is a Problem with the Printhead

Posted on May 24, 2011

  • 2 more comments 
  • Lexmark
    Lexmark Jun 23, 2011

    If error continues to display on your screen even after updating your printer, it could be due to a faulty printhead. Please contact Lexmark Technical Support Center or visit Lexmark’s website for additional assistance.

  • Lexmark
    Lexmark Jun 23, 2011

    We're sorry to hear that you're having trouble with your printer. Lexmark recognizes that some of our inkjet all-in-one customers may be experiencing issues with their print quality.  We take our customer user experience very seriously, and we strive to ensure that each time a customer prints using a Lexmark device the page is crisp, clear and up to the highest standards.

    However, if your device is displaying a ‘printhead error’ on the hardware and/or you are suddenly experiencing a print quality issue, please contact the Lexmark Technical Support Center at 1-800-539-6275.

    Lexmark agents are prepared and able to help diagnose and resolve your issue. This may involve updating your printer firmware and/or replacing the printhead for your printer, at no charge to you, our customer. Installation is quick and easy for any customer to perform.

  • Lexmark
    Lexmark Jun 30, 2011

    Alternatively, you can point your browser tohttp://bit.ly/lFKDzs for online technical assistance.

  • Lexmark
    Lexmark Jul 12, 2011

    I would like to follow up if you're still having print quality issues or still experiencing printhead error messages.

    Please let me know if you have other concerns.

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