Question about HEWLETT-PACKARD Hewlett Packard HP ProBook 4520s Core i3370M CPU 156 HD AG LED SVA UMA Webcam 2GB DDR3 RAM 320GB HDD DVD+RW 802 (XT943UTABA) PC Notebook

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My HP ProBook 4520s XT943UTABA with Win 7 Home Prem won't shut down. This was true out of the box. I found online that there was a conflict with the graphics card but now I can't find that post again. I've updated the BIOS and it shut down once but not again. In trying to fix it I've now changed the start up so that I first get a gray screen with an HP logo and a small login box. After I enter my login I get the screen that offers safe mode start up. Normal start up is the default setting so I just click it and it loads Windows. Would like to get back to the original start sequence AND be able to shut it down.

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  • stephensbt May 20, 2011

    I've seen this fix too but I don't think I'm getting actual blue screens. I've seen them on other machines and this is something different. I may try to figure out how to install the graphics driver update since I did see that it was a known issue with the particular combination of graphics card and ... something in this configuration.

  • JDTec
    JDTec May 20, 2011

    Good idea...let me know if it helps..Joe

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My HP Probook 4520S came with Windows 7 Professional 64-bit. I noticed that toggling the num lock key always displayed its status on the screen. After formatting the drive and installing Windows 7...


Best regards, i can say that it really problem, that problem with 64 bit, driver problems will be all time with printers, scaners, webcams, and other. I think will be better, if you reinstall windows 7 32 bit, for work without probles.

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