I didn't receive the sausage attachment
Good morning Deborah.
The route to satisfaction will depend on the circumstance of expecting the sausage attachment. If the Mixer was supposed to have the attachment included in the same box, your best bet is to call the manufacturer help line and just say you have a missing part. Get the UPC/bar code from the box, and be ready to quote back any printing on the box like 'Includes Rock Crusher, Turnip Turner, and Sausage Attachments'. It's not all that uncommon for boxes to be mis-packed, especially if it's being done by new-hires brought on in anticipation of holiday sales volumes. Most manufacturers will be pretty cooperative in getting missing parts sent to you.
If the sausage attachment is a separate item, say included as a special deal of 'buy the mixer, get your choice of sausage maker, cheese grater, or kitchen fan attachment' and this was shipped to you, it's pretty likely that the accessory part was shipped separately, and possibly not even from the same place. Call the vendor you bought from, tell them the situation, and ask them to confirm shipping. Sometimes, a special may generate more enthusiasm than expected, so the answer might be 'um, we sold out on the sausage maker, it'll ship in 2 to 3 weeks. Some places will be proactive in contacting you about this sort of thing, others will 'notify' you by changing the response to tracking inquiries from 'shipped 2 days ago' to 'backordered'. If you bother to check.
I recommend calling over e-mailing, if possible. Make sure you ask the name, or employee number, of anyone you talk to, so that you have a record of names, responses, and such in the event you need to escalate up through supervisors or managers.
Nov 23, 2015 |