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Cannot get wireless conection to laptop - Office Equipment & Supplies

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  • cullendwyer
    cullendwyer May 19, 2011

    What printer, what laptop and what operating system do you use. Has it worked before or is this a new install?

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  • Master
  • 386 Answers

Hi Sheila,

First thing you can do is a ipconfig /release /renew
to do that, go to:

Start>All Programs>Accessories>Command Prompt.
Once thats open, type in ipconfig /release
note, there should be a space between ipconfig and /release and renew
your ip address should come up with 0.0.0.0

Now type in ipconfig /renew
remember a space between ipconfig and /renew
You should see an ip address of 192.168.XXX.XXX or 10.10.XXX.XXX something like that, depending on your network settings.
if you do, you should be able to get on the internet.

If you see an address of 169.254.XXX.XXX
Then it would be best if you powered off the Modem and the Router.

First turn off the Router, Next the Modem.
Power back on in reverse order and see if it is able to connect then.

If all that fails, You can reset the router and see if it will connect then.
You should have a reset button on the back of the router.
Remember once the router is reset, you'll have to redo the security settings.

Hope this helps!

Posted on May 19, 2011

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