Question about Office Equipment & Supplies
This is likley caused by an older version of the firmware begin used with a newer printer. Go to HP.com and on the top right of the page you will see software/downloads. Enter your model number and you will have the option to download drivers and other software. You want to find the firmware update and then download it. There are instructions in that file on how to install. As you do not state the model of printer I cannot really be that specific.
Posted on May 20, 2011
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Posted on Jan 02, 2017
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