Question about Whirlpool ED5FTGX Side by Side Refrigerator

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On an whirlpool side by side fridg model ED25CQ XHW02 how does the ice/water dispencer plastic cover come off?

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It looks like it pops off.go to this site,put your model number in and look at dispenser front.use a thin screw driver or a putty knife,the face part pops off then the part behind it has screws in it.copy and paste this and look up your machine.http://www.searspartsdirect.com/partsdirect/part-model/Whirlpool-Parts/Refrigerator-Parts/Model-ED25CQXHW02/1198/0165000?pathTaken=&prst=0&shdMod=ED25CQXHW02

Posted on May 19, 2011

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Posted on Jan 02, 2017

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Enter the model number on one of two websites below to get parts and diagrams for your appliance:


Appliance Parts From PartSelect

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Once the white square cover is removed, you should see a white wheel with gear teeth. In the middle of the white wheel is a plastic snap that should be holding it in. I noticed that one of the little plastic snaps was broken...which caused my "no ice" problem. A simple test is to push the white wheel toward the icemaker. If the wheel starts turning, you have found the problem. You see, behind the whhite wheel are metal contacts that need pressure for the ice maker to work. Without the center plastic snaps holding it it, the pressure is gone...and so is the metal to metal contact.

I previously called Whirlpool, searched all of the web...to no avail. Every other solution was "check for ice blocking the water tube" or "replace your water filter". That's all balony. If your regular water dispenser is working, you don't have an ice problem. And if your water dispenser is working, you don't have to change your fitler either.

If you realize that the little white wheel is the culprit, just google "whirlpool module" and you will see it for sale. I found one on ebay for under thirty buckaroos with free shipping.

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Hi, it sounds like you have a bad auger motor on your dispencer. If the button works for water, usually it will work for ice. It is also possible that you have a bad dispencer control board. If you would provide me your model # I could assist you further.

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