Question about Canon DR-7580

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My Canon DR 7580 has image void in the front image. Looks like two void columns. The Image reader is clean. Can the upper and lower imager be swapped to see if the problem is the upper imager?

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You cannot swap upper and lower images. You can scan the page twice (in duplex mode) by reversing the same. Ensure which side is giving perfect output.
DR 7580 is a CONTACT scanner and hence the paper has to touch the glass surface properly. There are two full sized rollers, just above/below the scanning module, which does this job. Ensure that they are proper and there is enough pressure, press and release 3-4 times to check it is stuck.
S. Mohan, Chennai, India

Posted on Jun 06, 2011


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Canon 6080-7580 & 9080 are notorious for developing lines on scanned images on either front or rear pages. Verify that the shading units are extending properly & have no black debris by opening the transport fully then depressing the green button on the control panel until the shading plates extend (with power on). Lines are also often due to very light scratches on the reading units glass but can also be caused by dust contaminating the reading unit. For this reason it is strongly recommended to NOT use compressed air around the reading units as it tends to blow dust particles into the reading units. Per Canon, the reading units are not field serviceable but can be disassembled if due care is used when removing the CCD assembly from the back of the unit. Cleaning the CCD array with a soft cloth lightly moistened with alcohol will often be enough to fix lines. If the glass has severe scratches, buffing them out with jewelers rouge may work. There are a few entities that will refurbish these reading units as well.

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Assuming the document going through the scanner looks normal, there are a few things to check. If you open Capture Perfect, you can adjust the contrast and brightness as well as the thresholds. Sometimes different toners react differently to the scanner...paper is a big thing too. Multi-part forms can be tricky to get the settings adjusted so you pick up enough of the text but not that on the other side. If it's still messing up, you can try and get it serviced. Ikon is nationwide and can help out.

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It's not really an issue with the scanner. The scanner will pick up the image and convert it to whatever you want, but your backend software is what you'll need to mess with for this. Any form recognition software will work (Form Storm, ABBYY FormReader, etc.)

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