Question about Toshiba Computers & Internet
What specific message do you get when you open up internet explorer? Below, I will go over some tips to get you connected to the internet.
-Can you try a different browser like Mozilla Firefox? This will help narrow the problem down. Download and install firefox on the computer in question and see if you can get online. If so, we know Internet Explorer is the issue. (*if you have a usb drive or cd, you can transfer firefox install from a working computer to the computer in question*)
-Reboot your devices. Turn off the computer, modem and router. After 10 seconds turn on the modem, after 30 seconds turn on the router and after 30 seconds turn on the computer. Are you able to get online now?
-In Windows, go to Start > Run and type "cmd" or "command". In the DOS window type
C:> ipconfig /all
What Ip address does it give you?
C:> ping www.google.com or www.msn.com or www.google.com
Are you able to ping these sites?
-Disable any anti-virus programs you have and Windows Firewall. To disable Windows Firewall, you should be able to go to Start > Control Panel > Security or Windows Firewall. Disable and see if you can get online.
-In Internet Explorer, go to Tools > Internet Options > Click on the Privacy tab and move the slider all the way down for security to the lowest.
I look forward to hearing from you.
Posted on May 19, 2011
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Posted on Jan 02, 2017
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