Question about Toshiba Computers & Internet

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I have a new Toshiba laptop and it gets an excellent signal from the wireless setup but the computer will not connect to the internet. I try to connect to internet explorer but it won't connect. The reason given is that it cannot connect with the modem and router. What can I do to get on the internet?

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  • driverdm May 19, 2011

    I have a Toshiba laptop. I am using a separate router. Another laptop uses the same router. The connection to the wirless elkin is showing an excellent signal. It will not connect to internet explorer though.

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Hello,

What specific message do you get when you open up internet explorer? Below, I will go over some tips to get you connected to the internet.

-Can you try a different browser like Mozilla Firefox? This will help narrow the problem down. Download and install firefox on the computer in question and see if you can get online. If so, we know Internet Explorer is the issue. (*if you have a usb drive or cd, you can transfer firefox install from a working computer to the computer in question*)

-Reboot your devices. Turn off the computer, modem and router. After 10 seconds turn on the modem, after 30 seconds turn on the router and after 30 seconds turn on the computer. Are you able to get online now?

-In Windows, go to Start > Run and type "cmd" or "command". In the DOS window type

C:> ipconfig /all
What Ip address does it give you?
Type
C:> ping www.google.com or www.msn.com or www.google.com
Are you able to ping these sites?

-Disable any anti-virus programs you have and Windows Firewall. To disable Windows Firewall, you should be able to go to Start > Control Panel > Security or Windows Firewall. Disable and see if you can get online.

-In Internet Explorer, go to Tools > Internet Options > Click on the Privacy tab and move the slider all the way down for security to the lowest.

I look forward to hearing from you.

Regards,
G33k

Posted on May 19, 2011

  • G33k
    G33k May 19, 2011

    Also, go to Control Panel > Network Connections > Right click on your Wireless LAN connection and choose properties. Click on TCP/ IP or TCP /IP v4 and click properties. Make sure the check boxes are checked for Obtain IP Auto and Obtain DNS auto are set!

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